The price of cold dishes is not indicated
The label is misplaced with the dish
……
Days
There are Beijing consumers
China Consumer News
3.15 Consumer's voice is reflected on the all-media interactive platform
said that when ordering at the Western MCA beef noodle store
Encountered a "price doubt"
The reporter launched an investigation into this
The price of cold dishes in the window is unknown
Labels and dishes "don't match"
Recently, Beijing consumer Li Mu (pseudonym) reported to reporters that the cold dishes sold at the newly opened Western Mahua Beef Noodles (Xinjiekou Store) near his home were not clearly marked. Subsequently, the reporter came to the store and saw that all kinds of cold dishes placed in the glass window next to the cashier counter were not marked with prices. The reporter randomly selected a few cold dishes to ask for the price, and the staff told the reporter the price of the dish after checking it from the computer every time. The reporter asked: "Why is the price of different cold dishes not marked, and it can only be informed through computer inquiry?" The staff did not reply.
The price of the cold dishes in the Western MCA Beef Noodles (Xinjiekou store) is not indicated
Except for this store
Do other MCA Western stores also have such problems?
recently
The reporter visited the site
Western MCA beef noodles (ABP store) and
Western MCA Beef Noodles (Kandanqiao Store)
Western MCA Beef Noodle (ABP Store):
The reporter saw a plate of cold dishes placed in the glass window, but there was no label indicating the name and price of the cold dishes. The reporter randomly asked about the price of a few plates of cold dishes and asked: "Why is the price of cold dishes not clearly marked?" The staff did not give any explanation after answering the price of the dishes.
Western MCA beef noodles (see Danqiao store):
The reporter found that the label of the dish was "not the same thing" with the cold dishes, the corresponding position of the dish label "Sauce Fragrant Sheep Scorpion" was a plate of peanuts, and the corresponding position of the dish label "Spiced Boiled Peanuts" was a plate of shredded potatoes, and the price was not indicated on the label of all dishes.
The cold dish is misaligned with the label
There are two prices for the same bowl of noodles at the same store
"Delivery to home" is more expensive than "dine-in".
The reporter's investigation also found
MCA West has more than just the above problems
There are two prices for a bowl of noodles
Confusing journalists
The price of a "large piece of beef bone soup beef noodles" on the menu of Western MCA (Kandanqiao store) is 28 yuan, while the price of a "large piece of beef bone soup beef noodles" is advertised on the store's electronic screen as 26 yuan. Upon inquiry, the staff of the store said that the actual price of this bowl of noodles was 26 yuan.
The same bowl of noodles in the same store shows two prices
The reporter entered the Western MCA Beef Noodles (Xinjiekou Store) in the "Western MCA +" WeChat applet and found a "large piece of beef bone soup beef noodles" with the same picture, the price of "dine-in" was displayed as 26 yuan, and the price of "delivery to home" was displayed as 28 yuan. When you choose "dine-in", you can choose between a large portion of beef noodles in bone broth (20 yuan) and a small portion of beef noodles in bone broth (18 yuan), while when you select "Delivery to home", there is only one option in bone broth beef noodles and no large or small portions.
The reporter switched the store to Western MCA Beef Noodles (ABP store) and Western MCA Beef Noodles (Danqiao store), and found that the same was the case.
In response to the reporter's question, the staff of the Western MCA Beef Noodle (ABP Store) said that the "dine-in" of the mini program is the same as the large piece of beef bone broth beef noodle in the takeaway, but the takeaway is a little more expensive. In response to the question of why there is no small portion of bone broth beef noodles for takeaway, the staff of Western MCA Beef Noodles (Kandanqiao store) said that they "don't know".
Verify with your mobile phone number
to "Confirm Order"
The real name will be displayed after logging in and authorizing
The reporter's investigation found that when ordering takeout through the "Western MCA +" WeChat applet and choosing to settle, the system will automatically pop up a login page, and you must first check and agree to the "Membership Agreement" and "Privacy Terms", etc., and only after passing the mobile phone number verification can you go to the "Confirm Order" page to submit payment. When the reporter returned to the homepage of the Mini Program, he found that his real name was displayed.
The reporter changed a WeChat account to log in to the "Western MCA +" applet, and successfully logged in after passing the mobile phone number verification, and this time, the name displayed on the homepage was "WeChat user".
Why the same way to log in
Will there be a different display?
Will personal information be disclosed?
In response to these problems reported by the reporter, the online customer service of Western MCA said that the mobile phone number will be displayed as a "WeChat user" without authorization, and the personal privacy of users who show their real names will not be leaked or infringed.
Regarding the reply of the customer service, consumer Xie Ying (pseudonym) raised questions. Xie Ying told reporters that when she logged in to the "Western MCA +" applet, she agreed to the steps to obtain and verify her mobile phone number, but after successfully logging in, what was displayed was "WeChat user".
Article 1 of the User Agreement and Privacy Agreement in the "Western MCA+" WeChat Mini Program states: "When you register for our electronic account, you need to provide your name, gender, date of birth, contact number, email address and other personal information...... You may decide not to provide the above information, or request the deletion of any information previously provided. However, if you do so, you may not be able to obtain, use, or purchase our products or services, in whole or in part. Article 5 states: "We may share, store or process your personal information with other of our affiliates, partners or suppliers...... In such cases, we will require our affiliates, partners and suppliers to comply with this Policy. ”
Expert opinion
Not marking the price is suspected of violating the rules
Collect real-name information
Alleged invasion of personal privacy
Recently, Wang Jiucheng, the chief lawyer of Beijing Lidao Law Firm, said in an interview with reporters that the "Provisions on Clearly Marked Prices and Prohibition of Price Fraud", "Personal Information Protection Law" and other laws and regulations clearly stipulate that the clearly marked prices should be based on the characteristics of goods and services, industries, regions, etc., so as to be true and accurate, the goods are in place, the signs are eye-catching, and personal information has been clearly stipulated. The price of the product is not indicated, the menu is not displayed in a public way, and the price of beef noodles is inconsistent with the price displayed on the electronic screen and the menu.
"The Personal Information Protection Law clearly stipulates that business operators shall not collect excessive personal information. Wang Jiucheng believes that consumers have the right to process their personal information independently, and the merchant mini program cannot order without logging in, and the individual has essentially lost the right to information self-determination or freedom of consent, and the merchant is suspected of forcing consumers to consent to the processing of personal information in disguise. Accordingly, the act of logging in first to order takeout through the merchant mini program is suspected of violating the law. The collection of consumers' real-name information by merchants is excessive collection and is suspected of violating personal privacy.
1. Internet news information service license: 10120170022
2. Illegal and bad information reporting telephone: 010 - 88315438
Produced by the New Media Editorial Department of China Consumer Daily
Source/China Consumer Daily, China Consumer Network
Reporter/Ducco
Editor/Li Xiaoyu
Producer/He Yongpeng, Ren Zhenyu