"I ate half of it, a little bitter, and when I saw that the black pen pressed the production date had been painted, and from the side, I looked at the production date on March 16, which had expired for two days. ”
In the Red Star Building in Tianjin's Hedong District, there is a Lawson convenience store, where a male customer bought a bottle of yogurt, but when he drank it, the yogurt tasted bitter.
When he looked at it, oh my God, this yogurt had expired for two days! What was even more outrageous was that the yogurt was still smeared with a black pen on the production date, apparently deliberately trying to cover up the fact that it had expired.
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It happened on April 15
After the male customer came home from buying yogurt, he suddenly felt that something was wrong after eating half of it, and when he looked at the date carefully, he realized that the part that had been smeared revealed the truth.
The next day, the male customer returned to the Lawson convenience store in a rage and found the person in charge to ask for an explanation.
I thought that the matter could be solved well, but I didn't expect the attitude of the person in charge to surprise him, not only did he not admit it, but he also quarreled with him.
The conflict escalated, and the male customer began to take pictures with his mobile phone, wanting to leave evidence. He also discouraged other customers from buying here on the spot, as there might be something wrong with everything sold in the store.
This is good, the person in charge is even more angry, the two of you come and go in the store, and they don't let each other go.
The male customer said that he was not looking for trouble for a few dollars of yogurt, he felt that this behavior was too much and needed an explanation.
He also said that if the person in charge did not deal with the matter, he would report it to the industrial and commercial department and ask the police to intervene in the investigation. The female boss was playing with her mobile phone on the side, as if she was about to call the police, and repeatedly told him to "get out".
Afterwards, the male customer did not give up, and he contacted the local market supervision and management office, hoping to have a fair treatment. The reporter also tried to contact Lawson convenience store to understand the situation, but the store's phone has not been answered.
As for the Market Supervision and Administration Office, they said they had begun to intervene to investigate the incident.
The incident has attracted a certain amount of attention locally, with many people expressing concerns about food safety through social media, while others accusing consumers of this fraudulent behavior.
It all started with a bottle of expired yogurt. This is not only a question of a dozen dollars of yogurt, but also about the integrity of the merchant and the rights and interests of consumers.
It is hoped that through this incident, more people can pay attention to food safety, and consumers are reminded that they must check the production date when buying, so as not to suffer losses.
At the same time, it is also hoped that the relevant departments can strengthen supervision and give consumers a safe and secure shopping environment.
The expired yogurt incident at the Lawson convenience store in Tianjin actually reflects several levels of problems, not just a bottle of yogurt.
From the merchant's point of view, deliberately altering the date of an expired product is a clear violation of business ethics and relevant consumer protection laws.
This will not only deceive consumers, but also seriously damage the reputation of the merchant itself. Once revealed, not only will they face legal penalties, but they may also be resisted by consumers, which will outweigh the losses in the long run.
From a consumer perspective, such incidents serve as a reminder to consumers to be vigilant when purchasing food or other goods.
Checking the production date, shelf life is a basic habit of every consumer, especially when buying perishable food. When encountering problems, consumers have the right to request explanations and compensation from the merchants, and if necessary, they can protect their rights and interests through legal means.
Third, for regulators, the occurrence of such incidents is also a wake-up call. Inadequate supervision and lax law enforcement are important reasons for the frequent occurrence of such problems.
Market supervision and management departments need to increase inspections and strictly monitor food safety issues to ensure that the rights and interests of consumers are not infringed.
Finally, the incident also reflects inadequacies in crisis management. In the face of problems, convenience stores are too passive in their handling of problems, lacking effective communication and crisis management capabilities
。 A good merchant should learn to solve problems head-on, rather than avoiding or confronting consumers.
In short, although this incident originated from a bottle of yogurt, the problems behind it are worth pondering for all businesses and regulatory authorities.
At the same time, consumers are also reminded that when their rights and interests are infringed, they should stand up bravely and solve the problem through legal channels.
It is hoped that there will be fewer and fewer such incidents, and everyone will be able to consume in a safer and more honest market environment.
What do you think?
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