The Yingze Market Supervision and Management Institute of the Zhungeer Banner Market Supervision and Administration Bureau has taken multiple measures to create a good consumption environment
A good consumption environment is an important embodiment of a city's vitality, competitiveness and attractiveness. Since 2024, the Yingze Market Supervision and Management Institute of the Zhungerqi Market Supervision and Administration Bureau has always insisted on giving priority to stimulating consumption, effectively protecting the legitimate rights and interests of consumers, creating a safe and secure consumption environment for consumers, and stimulating the vitality of market consumption.
The first is to improve the efficiency of rights protection. Recently, Mr. Wang, a consumer, complained through the 12345 convenience service hotline, reflecting that his membership card in a gym had not been consumed, and the gym had been closed, and asked the merchant to refund the balance in the card or continue to consume fitness. The merchant said that it had sent announcements and notices of store transfer during business hours, and the merchant refused to refund because the consumer had not paid attention to the information notice because the consumer had been in the future for 1 year. After learning about the situation, the law enforcement officers of the Yingze Market Supervision and Administration Institute immediately organized mediation between the two parties. After patient mediation, the merchant agreed to transfer the balance in the card to other gyms to continue the fitness. Mr. Wang is very satisfied with this. In this way, in the face of the demands of every consumer, Yingze Market Supervision and Management Institute has established a perfect response rate, completion rate, and satisfaction rate improvement mechanism, and implemented policies for the classification of consumer disputes in different fields, and comprehensively used the mediation room of the Five-Star Market Supervision and Standardization Institute to continuously improve the multiple mediation methods of grassroots consumer disputes, promote the improvement of the quality and efficiency of consumer complaint handling, and ensure that the consumer satisfaction rate remains high.
The second is to optimize the consumption environment. Yingze Market Supervision and Management Institute focuses on the key areas of goods and service consumption, and cultivates "assured consumption demonstration units" guided by honest management, genuine goods, and high-quality services, and selects outstanding "Communist Party member business demonstration households", and achieves a demonstration and leading role by establishing models, forming a good atmosphere of honest management among the majority of merchants. Recently, the Shengli Shopping Center in the area under the jurisdiction of Yingze Market Supervision and Management Institute was rated as the 2023 "Assured Consumption Demonstration Unit", and when accepting the commendation, Ms. Bo, the person in charge, said, "I am very excited and cherish such an honor, and we will work harder in the future, be honest and law-abiding, operate in a civilized manner, serve the society, and polish this 'signboard' with practical actions!"
The third is to strengthen targeted supervision. A fair market order is an important prerequisite for stimulating the vitality of consumption, which requires strict law enforcement and strong supervision by market regulators. Through regular analysis and judgment of consumer complaints, Yingze Market Supervision and Management Institute finds out the pain points and difficult problems of consumption, takes measures to solve the symptoms, alleviates the worries, and takes measures such as interviews, publicity of complaint and report content, and administrative guidance for enterprises with high consumer complaint rates, so as to continuously standardize the business behavior of enterprises and reduce consumer disputes from the source.
Contributed by Zhang Hui
Editor: Qin Jiayao
Proofreader: Liu Xiaoyu
Review: Diao Haiqian