Recently, Uncle Xie, who lives in Haihu New Village, Shanyang Town, Jinshan District, has just been discharged from heart surgery and has difficulty moving.
The staff of the Qijiadun Neighborhood Committee told Aunt Mao that it was okay to help remotely in the community now. The staff immediately contacted the Shanyang Town Community Affairs Reception Center through the "remote agency" system with the application, communicated the situation by video call, and explained in detail the process of applying for long-term care insurance and the required materials for Aunt Mao.
With the help of the agent of the neighborhood committee, Aunt Mao communicated with the staff of the reception center through the remote virtual extension service window of Shanghai community affairs, and successfully completed the application for long-term care insurance.
Aunt Mao sighed: "It's really good, it is very convenient for us seniors, and we can complete the application for long-term care insurance at the doorstep!"
Ms. Wang, who lives in the Pearl Park community in Shanyang Township, is a freelancer who is nearing retirement and wants to consult about relevant policies. I happened to learn that the neighborhood committee has remote assistance and community agency business, so I found the neighborhood committee. The agent of the neighborhood committee contacted the Shanyang Town Community Affairs Reception Center through the "remote agency" system with the application to help her answer her questions.
Through the introduction of the staff, Ms. Wang learned that the remote assistance system can handle 175 businesses in 13 lines, including the Disabled Persons' Federation, archives, social security cards, residence permits, etc., involved in the community affairs reception center.
Next, Shanyang Town will further increase publicity efforts, so that the remote assistant and community agency service window at the "doorstep" can benefit more people, and realize the nearby government service.
通讯员丨刘丹编辑 | 杨丽责编 | 杨丽