In order to further implement the work plan of the "Inclusive Finance Promotion Month", the Customer Service Center of Ping An Life Beijing Branch has taken active actions to continuously strengthen financial services for special customers, continue to promote barrier-free financial services, and meet the financial service needs of special groups such as the disabled with more inclusive, convenient and warm financial services.
Recently, the customer service center of Ping An Life Beijing Branch recorded a sign language version of the "Service Guide for Customer Service Centers" video and carried out teller sign language service training to provide convenient service guidance for the disabled, which is also another heart-warming measure carried out by Ping An Life's customer service counter for special customers after the launch of the Braille service manual.
In order to improve the service experience of people with disabilities and adhering to the service concept of "customer first", Ping An Life North Branch Customer Service Center has continuously improved hardware facilities, optimized service processes, and created all-round "warm" services that are more suitable for special groups of people with disabilities according to different levels of disabilities.
Barrier-free ramp – hardware facilities are barrier-free
The customer service center creates a barrier-free and humanized environment, provides convenient travel conditions, has a barrier-free ramp at the entrance and exit of the building, and the elevator goes directly to the customer service center.
Braille Service Manual – Reading Needs Accessibility
The customer service center has produced a Braille version of the "Customer Service Guide" and "Eight Basic Rights of Financial Consumers" service manuals to meet the reading needs of the visually impaired and protect the legitimate rights and interests of special groups.
Sign language service guidance - service communication barrier-free
The customer service center is equipped with hearing aids and other assistive equipment, and in order to enhance the sense of security of the disabled, the "Teller Sign Language Disability Service Training" was carried out at the customer service center of the "Financial Inclusion Promotion Month" and the "Customer Service Guide" video was recorded in sign language.
For special groups of customers, the "special group of warm-hearted exclusive service personnel" accompany the whole process, from greeting, guidance to business handling, through the "green service channel", so that customers feel that the service environment is worry-free and the business handling is smooth and worry-free.
Ping An Life's North Branch Customer Service Center continues to take the "Inclusive Finance Promotion Month" as an opportunity to adhere to personalized customer care and continue to create good services with warmth.