During the Qingming Festival, Ms. Luan made a shocking mistake when she was going through the funeral procedures for her grandparents at a cemetery in Wuhan. It was supposed to be a warm scene of "husband and wife burial", but because of the negligence of the cemetery staff, it became an oolong of "father and daughter burial". This mistake not only troubled Ms. Luan's family, but also brought a heavy mental blow to her mother.
When Ms. Luan's mother was sorting out the burial certificate, she unexpectedly found that her name was written on it, but her grandmother's name was missing. She was so excited that she fainted. After a doctor's diagnosis, Ms. Luan's mother was diagnosed with moderate depression, all because of the wrong burial certificate at the cemetery.
Ms. Luan was puzzled by this incident. She said that her family's surname is very rare, and there is no trace of suspicion when filling it in, and the names of the two people are different, such a mistake is really unacceptable.
Ms. Luan communicated with the cemetery several times, hoping that they would publicly apologize to her mother and bear the medical expenses incurred. However, although the cemetery admitted its mistake, it was cautious about the issue of compensation. They said they needed to prove that Ms. Luan's mother's illness was related to the incident before further compensation negotiations could be made.
Faced with this situation, Ms. Luan decided to protect her rights and interests through legal means. She consulted with a lawyer, who believed that the cemetery management should be held accountable and suggested that she resolve the issue through litigation.
At present, Ms. Luan is ready to defend her rights through legal proceedings. She said that although the process may be difficult, she will persevere to the end and get justice for her mother. At the same time, she also hopes that this incident can attract the attention of relevant departments, strengthen the management and supervision of funeral service institutions such as cemeteries, and avoid similar incidents from happening again.