Recently, the two online celebrity tourism cities of Changsha and Harbin have sparked heated discussions due to different incidents, and the two places have shown obvious contrast in service quality and image, and netizen comments are also very different.
Changsha, an Internet celebrity city, has successively broken out a number of consumer disputes. A few days ago, a bowl of spicy tang was as high as 106 yuan, which caused strong dissatisfaction among tourists. Immediately afterwards, a pot of 481 yuan sky-high spicy fragrant pot once again became the focus of public opinion. The high price and questionable service quality have led to many netizens' impression of Changsha tourism greatly discounted. Some people bluntly said that they would never come to Changsha again for tourism and consumption.
In stark contrast to Harbin. In recent years, this ice city has won a reputation for its sincere and enthusiastic service, and has been praised as the "most livable city". Just a few days ago, 11 small "sugar orange" friends visited Harbin, and the local volunteers and merchants took the initiative to provide free candy and amusement facilities, and the meticulous and thoughtful service made these little tourists happy.
Let's go back to the incident of the sky-high price of 481 yuan spicy spicy pot, recently, a tourist complained to the media about being slaughtered after eating a 481 yuan spicy pot in Changsha, which attracted attention. Subsequently, the employees of the store involved jumped out to clarify, saying that the price was clearly marked and there was no stealing customers.
This "big reversal" seems reasonable on the surface, but netizens in the comment area still stand on the consumer's side and think that this price is unacceptable. The reason for this is that the price incident of spicy fragrant pot reflects the crisis of trust between people and the need to improve the consumption environment.
Looking back on the incident: the expensive spicy pot sparked controversy
It is reported that a foreign tourist spent money in a spicy fragrant pot shop in Changsha and found that a spicy fragrant pot cost 481 yuan. She said that there are not many dishes, mainly instant noodles, and the taste is average. Subsequently, she filed a complaint through the media.
This sky-high price of food ordering has attracted attention. The reporter subsequently interviewed the employees of the store involved, and the other party denied that there was a situation of stealing customers. It is said to be a transaction with a clear price, and it is only more than 60 yuan per person, which cannot be said to be expensive.
Employee rhetoric crown: clearly marked prices are not ripping customers
Judging by the employee's response, it seems to be a misunderstanding. The price is clear, consumers choose independently, and there is no forced consumption, so it stands to reason that it does not belong to ripping customers.
But we also have to note that the staff's rhetoric is more high-sounding. The spicy fragrant pot based on instant noodles charges nearly 500 yuan, which is still high for the vast majority of consumers. The employee stressed that this was a clearly priced transaction, but it was still negotiable in fairness and reasonableness.
High pressure in the comment area: Netizens still stand from the perspective of consumers
Despite the staff's defense, looking at the comments of netizens in the comment section, most of them still firmly stood on the side of consumers and expressed their unacceptability for this kind of pricing.
Many netizens pointed out that even if it is not a ripper, this kind of price is too reminiscent of a ripper. The most expensive spicy fragrant pot is more than 100 yuan, and the price is as high as 481 yuan, which is really unreasonable.
Some people also analyzed that in this case, it is normal for employees to defend the merchant, but as a third party, we should still maintain rationality and distance, and pay attention to this matter from the perspective of consumers.
Rebuilding Value and Trust: The Way to Survive with the Times
Changes in values often stem from specific events and controversies. The spicy pot price controversy will also push people to rethink business values.
Rebuilding the value trust between consumers and businesses is the only way for the progress of the business society. Only by keeping pace with the times can we gain a foothold in the new era. I believe that through the repeated debates of these events, we will eventually find a new way to survive in business.
Finally, the protection of consumers' rights and interests is not contradictory to the legitimate operation of merchants. We need to reflect on the controversy and tolerate the understanding, so that we can finally resolve the differences and achieve a win-win situation.