"I parked in the underground parking lot of the mall and bought a cup of coffee, swiped WeChat to pay the parking fee out, I felt that the amount was wrong, so I looked at my phone, but I was stunned, the bill showed that I bought a cup of coffee, and was charged 13,120 yuan for parking!" Miss Zhu told reporters about this experience, so far, she is still uneasy, "It is obvious that there is a problem with the charging system of the parking lot, but they have to wait a month to return the money to me, saying that it is their company's financial system." ”
Photo courtesy of the interviewee
Parking for 40 minutes was charged 13,120 yuan
The screenshot of the bill provided by Miss Zhu to the "Lao Ye True" column shows that the payment object is Changning International Parking Lot, and the full name of the merchant is "Pomegranate Property Service Group Co., Ltd. Shanghai Branch", and the payment time is 11:47:31 on December 23, 2023.
The money was paid from my WeChat. WeChat is bound to my China Merchants Bank savings card. When the vehicle went out, my license plate was scanned, and then I poked my head out of the window, and the camera took a look in front of it, and the face recognition completed the payment. How much did I pay? I didn't pay attention. I thought one or twenty dollars would be enough. Coming out of the underground garage, my mobile phone received a payment prompt, I glanced at it, found that there were many digits, I felt that something was wrong, stopped and took a closer look, and was deducted more than 10,000 yuan!"
After seeing the parking bill, Miss Zhu immediately went back to negotiate with the parking lot.
The management of the parking lot was also surprised. According to the charging price of the place, you only need to pay 10 yuan for parking, how can such an outrageous thing happen?
As a result, the property staff of the mall called up the on-site video playback of the charge, which clearly recorded that Miss Zhu's car entered the garage from Entrance 1 at 11:49:11 on the same day, parked in the E1 parking space, and drove out from the K3 exit at 12:29:24, and the parking time was about 40 minutes (reporter's note: The above time is the screenshot display time provided by Miss Zhu).
The property staff told Miss Zhu that she was charged so much parking fee because of the equipment failure.
Do refunds have to go through the process slowly?
Since Changning International Parking Lot confirmed that the huge parking fee was caused by equipment failure, should the overcharged part be refunded to Miss Zhu in time, and sincerely apologize for the inconvenience caused to Miss Zhu? However, this company did not do this. They said that the leaders were meeting in the field, and the finance had to follow the process to get a refund. How long will the process take? What day will the refund be made? The company has never given Miss Zhu a clear answer.
At noon on January 3, Mr. Xu, the property manager of Changning International, told reporters:
The charging of so much parking fee for Miss Zhu is indeed caused by equipment failure, which has been recognized by both parties. However, none of the vehicles that went out before and after Ms. Zhu had a similar situation of over-deduction. Now our disagreement is on the timing of the refund. Last night I wrote a letter of commitment to her, promising to refund the money within 30 days, and if I can't get it back by then, I will pay her in advance. I've written a pledge, what else does she have to worry about?"
Reporter asked: Does your company have a clear time for refunds?
Mr. Xu replied: We are a large company and we are trustworthy. However, there is also a system for finance. I have already reported this matter to the company, and I will continue to urge the company to pay Miss Zhu as soon as possible.
The reporter asked: Since the equipment failure of your parking lot has caused inconvenience to Miss Zhu, why don't you take the convenient channel and refund the overcharged money in time?
Mr. Xu: I will rush the company's finances.
Miss Zhu provided the reporter of "Lao Ye True" with a "Letter of Commitment" written by Mr. Xu
Miss Zhu provided the reporter of "Lao Ye Bizhen" with a picture of the "Letter of Commitment" written by Mr. Xu, which reads;
"On December 23, 2023, when Shanghai A9XXXX appeared in the parking lot of Changning International Plaza, the parking fee should be 10 yuan, and 13,120 yuan was paid due to system reasons at the time of payment, and 13,110 yuan was overpaid, which should be refunded. Due to the company's financial management system, I promise to return 13,110 yuan to the Shanghai A9XXXX car owner's account before January 22, 2024. January 2, 2024.
According to The Paper