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Offline "errands" and online addition, Rongchang's "double grid" opens up grassroots digital governance

author:Network Information Chongqing

The grid is the end of grassroots governance, but no matter how small the "grid" is, it will inevitably miss everything, and it will not be able to resolve all the urgent and difficult problems of the masses in a timely manner.

Rongchang District, Chongqing City, in view of the pain points of offline grids, deepened the "dual grid" to empower grassroots governance. Through the complementarity of online and offline grids, real-time and seamless services are truly realized, highlighting the temperature and depth of grassroots governance.

In combination with local conditions, each street and town has injected a down-to-earth, popular-gathering governance and service module into the "double grid", effectively taking the online mass line, and improving the "double network" co-governance ability.

Let's walk into Rongchang, explore the "double grid", and perceive the new atmosphere and new kinetic energy brought by the reform of the pipe network system.

Offline "errands" and online addition, Rongchang's "double grid" opens up grassroots digital governance

The "double grid" has injected vitality into Rongchang's strengthening of grassroots services. Photo courtesy of the Internet Information Office of the Rongchang District Party Committee

Cloud Dam will

The "Yard Dam Meeting" was moved online

The courtyard dam meeting is a common scene of rural work, and Longji Town, Rongchang District, quietly "launched" the "Yunba meeting".

The difference of one word, the effect is heaven and earth.

"Thank you so much for untying the knot of more than 20 years without spending a penny or running the wrong road. In the Longji Judicial Office, Li Changxiang, a villager from Liuhe Village, thanked the mediator. It turned out that the "Yunba Meeting", which Longji pioneered in the whole region, successfully resolved his real estate dispute through online and offline linkage and "double grid" joint mediation.

Li Changxiang has three elder brothers, and the property rights of the house he built with money sent by him to work are registered in the names of his parents, but the two elders have both passed away, and they cannot verify and collect evidence by phone calls.

Jiang Jianxiu, director of the Longji Judicial Office, said that they convened the parties, witnesses, and mediators to hold a "cloud dam meeting" through a "cloud meeting."

On the day ......of the mediation, the voices of Li Changxiang's brothers in other places were transmitted back in real time, and the four brothers calmly resolved the dispute under the witness of the villagers and grid workers.

Offline "errands" and online addition, Rongchang's "double grid" opens up grassroots digital governance

Longji Town Digital Longji Mini Program Use Training Meeting. Photo courtesy of the Internet Information Office of the Rongchang District Party Committee

"Yunba Meeting" can not only resolve disputes, but also play an active role in serving the grassroots party building, economic development, safety and rule of law, social public services and other fields in Longji Town, online for nearly half a year, to help the masses solve difficult problems, collect public sentiments and public opinions, and accept nearly 1,000 online consultations, which has effectively enhanced the people's sense of gain and happiness.

Behind the "Yunba Meeting", Longji Town is "under the double network", and the responsibilities are determined.

The whole town is divided into 30 grids in accordance with the principle of "fixed grid, fixed personnel, fixed responsibilities and fixed posts", so as to achieve the purpose of dynamic management.

Establish 30 WeChat "grid groups" online to publicize ideas, handle public opinion, collect public opinions, and help farmers sell. In addition, it has also developed a small program for Longji to run, through the "hand-to-hand" function, the masses can take photos and report violations of laws and regulations, potential safety hazards, matters that need to be dealt with urgently, uncivilized behaviors and other problems found in daily life, and respond to the "reported incidents" in the first time, effectively breaking the time and space restrictions between the masses and the government, and realizing the "data run" instead of the "mass run".

Cloud Butler

Make the community "housekeeper" service more refined

Changzhou Street is the main battlefield of Rongchang's economic construction, how to do a good job in development and governance?

The answer is also online and offline "double grid".

Since 2018, through the construction of "Changzhou Butler", Changzhou Street has built a four-level party organization consisting of "Street Party Working Committee - Village (Community) Party Organization - Grid Party Branch - Theme Party Group", activated and driven the "Party and Government Leadership Team - Organ Cadres - Village (Community) Cadres - Full-time Grid Members - People's Congress Deputies, CPPCC Members, Legal Advisers, Rural Doctors, Property Management Companies, Urban Volunteers, Social Work Organizations and Other Social Forces" 5-level Butler Team, and created "Online Platform, Offline Position, Brand Service" 3 items service carrier", forming a set of grassroots mass interaction mechanism of "housekeeper help and housekeeper".

Offline "errands" and online addition, Rongchang's "double grid" opens up grassroots digital governance

Changzhou sub-district has further promoted grassroots service work. Photo courtesy of the Internet Information Office of the Rongchang District Party Committee

In the past, there was a road that was not only a fitness trail, but also a fire escape, but because the road was too narrow, the lawn around the road would always be crushed when the fire trucks entered and exited, which gave residents a headache. Since the implementation of the "grid micro-office" in the street, the party branch of the community has taken the initiative to take the lead in collecting the opinions of the owners online and offline, and has negotiated with the developer many times, and finally the property company and the developer will jointly bear the cost to rectify the road section. "After the renovation of this trail, not only is the road wider, but it is also easier for fire trucks to get in and out, and everyone is at ease. "The residents of the community walked on the wide, brand-new fitness trail, and one by one they were happy.

Resolve the small things in the grid, handle the urgent things in the grid, report the difficult things in the grid, care about the worries in the grid, and negotiate the hopeful things in the grid...... This year, Changzhou Street inherited and carried forward the fine tradition of "four grassroots units", in-depth study and practice of Xi and practice of "Fengqiao experience" and "Pujiang experience", combined with the actual work of the street, actively integrated six mature mechanisms, and innovatively established the "Changzhou Street Grid Micro Office" comprehensive office mechanism, in-depth grassroots to resolve contradictions and disputes, solve practical problems, and achieve "five things do not go out of line, seven in gathering the hearts of the people", which truly embodies the practical work for the masses, seeking benefits, and seeking happiness.

This year, according to the specific requirements of the city's "141" work, Changzhou Street will also deeply integrate the existing resources of grid governance such as 4-level party organizations and 5-level housekeepers, and lay a solid foundation for the construction of the grass-roots intelligent governance system under the leadership of the party building through the combination of new and old forces, and improve the governance efficiency; and other online and offline grassroots governance brands as an effective supplement, mobilize the enthusiasm of the masses to actively participate in governance, continue to promote residents' autonomy, build a solid foundation for governance, and continuously improve the level of social governance and personnel motivation in the city.

With the support and participation of the masses and the accumulation of experience in the exploration of "double grid", "Changzhou Butler" has quietly iterated to version 3.0.

Koin+

Run through the last meter of rural governance

"Small courtyard +" is Rongchang's original basic governance method, and now it has also ushered in an upgrade.

It is a new function to extend the governance tentacles to the "last meter" of the village group and increase the micro-grid governance of "small courtyard +" courtyards.

Recently, outside the Jiaoxiang Courtyard in Wanbao Village, Zhisheng Town, Rongchang District, Dean Gao Mei took out his mobile phone and scanned the QR code on the garbage collection and transportation barrel on the roadside. Immediately, click on the "Love Environment" service module in the pop-up "Small Courtyard Home" applet, select the "Shoot with Your Hand" function to protect my home, and take a photo to submit a request for transferring garbage. One hour later, the garbage transfer truck of Zhili Town rushed to the destination according to the QR code positioning to complete the garbage transfer task.

"In the 'small courtyard' applet, information release, problem feedback, agricultural product sales, job search and employment and knowledge popularization and other functions are readily available, and the people can understand and consult and solve the 'urgency, difficulty and expectation' without leaving home, which is the latest achievement of the micro-grid governance of our village's 'small courtyard +'. Talking about the changes in the courtyard, Gao Mei is very proud.

Gao Mei, as the leader of the party group and the dean of the small courtyard of Jiaoxiang Courtyard, and the head of the micro-grid, took the lead in learning theories, carried out micro-propaganda on theme education, and conveyed fresh information through the "tea party in the small courtyard" and "bench meeting"; Liu Yanguo, a young and optimistic self-employed household, spontaneously became a flower and plant seedlings in the courtyard, an environmental sanitation maintainer, and a maintenance worker in the neighborhood household appliance pipe network, leading the villagers to manage and protect the courtyard; and 73-year-old He Zuofu was engaged in the work of collecting public opinions, adjusting and solving problems, etc., by virtue of his high morality...... Under the leadership of the party group, Jiaoxiang Courtyard has a more consistent heart, more vigor and warmer feelings, and has become a benchmark for "small things do not leave the hospital, and big things do not leave the village".

Offline "errands" and online addition, Rongchang's "double grid" opens up grassroots digital governance

The combination of online and offline makes the "double grid" scene more abundant. Photo courtesy of the Internet Information Office of the Rongchang District Party Committee

The innovative practice of grassroots governance supported by the grid management, refined service and informatization of "small courtyards" has been promoted and used in the city as an innovative model, and this is a microcosm of Rongchang's deepening of party building and the "small courtyard +" courtyard micro-grid governance.

Rongchang's "Small Courtyard +" has been selected as the 6th National Grassroots Party Building Innovation Typical Case and the "Top Ten Cases in 2022" of Chongqing's "Party Building Leading Rural Revitalization" Innovation Case. Under the guidance and promotion of "Xiaoyuan+", 2 villages in the district have been rated as "National Rural Governance Demonstration Villages", and 53 villages (communities) have been rated as democratic rule of law demonstration villages (communities) at or above the municipal level.

The "141" grassroots intelligent governance system is the last "1" in the overall architecture of the "1361" construction of digital Chongqing, that is, the establishment of a town and street grassroots governance command center, the construction of party building, economic development, people's livelihood services, and the rule of law "four plates", and the implementation of the special action of party building to lead grid governance, while Rongchang District benchmarks against the table, takes system reconstruction, mechanism remodeling, resource reorganization, and functional reorganization as the starting point, and iteratively optimizes the grid intelligent governance mode such as "small courtyard +" through closed-loop implementation, which is the "double grid" with Rongchang characteristics More elements are incorporated.

"In the next step, Rongchang District will take the theme education as an opportunity to continue to vigorously promote the construction of the '141' grassroots intelligent governance system, shift the focus of work from building a mechanism to a platform for using a mechanism, solidly promote the substantive operation of 'one center and four plates' in the town and street, and strive to improve the digital level of grassroots governance. The relevant person in charge of Rongchang District said.

Offline "all staff into the network", online "network connection", with the endorsement of the people's will, Rongchang's "double grid" road is destined to go wider and wider.

Source: Hualong Net

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