In order to thoroughly implement the party's health policy and effectively improve patients' satisfaction with medical treatment, Shehong Hospital of Traditional Chinese Medicine actively practices the work concept of "simplifying the process and innovating the model", and makes every effort to promote the transformation of the function of the medical insurance window. The medical insurance department of the hospital actively cooperates with the information department, the finance department, the nursing department and other departments to give full play to its own professional advantages, cooperate and cooperate, jointly optimize the medical treatment process, efficiently promote the "bedside settlement" service, and provide patients with more convenient and efficient medical services.
On May 13, Shehong Hospital of Traditional Chinese Medicine took the lead in carrying out the pilot work of the "bedside settlement" service model in the second orthopedic ward. This innovative measure moves the traditional processes of admission and discharge, medical insurance registration, remote filing, medical insurance reimbursement, and discharge settlement from the window service to the ward, and realizes direct handling in the ward.
Patients only need to go to the nurse station in the ward to register for admission through face recognition, social security card, electronic medical insurance voucher and other methods, and pay in cash, UnionPay card, WeChat, Alipay and other ways.
(Admission)
(Discharge medical insurance review and settlement)
Shehong Hospital of Traditional Chinese Medicine plans to fully implement one-stop bedside service settlement in June, further optimize the handling process, realize the "zero errands" for admission and discharge reimbursement of insured patients, and effectively open up the "last mile" of medical insurance services, so as to provide more convenient and efficient services for the majority of patients.
What is one-stop settlement at the bedside
One-stop settlement at the bedside is an innovative approach to the medical service model that aims to improve the patient experience. This model moves the admission and discharge process from the traditional window to the ward nurse station, and realizes a full range of services such as one-stop admission procedures, advance payment, medical insurance registration, remote filing, medical insurance reimbursement and discharge settlement for patients at the ward nurse station.
The advantages of one-stop settlement at the bedside
Convenient and fast: patients can handle the admission and discharge procedures in the ward, and the inquiry and discharge of hospitalization expenses are changed from "patients to handle" to "full-time office staff", which effectively improves the settlement efficiency, greatly shortens the processing time of patients, and further improves the medical experience of patients.
Efficient and safe: With the help of advanced information technology, the safety and reliability of the patient payment process is ensured, and the risk of human error is effectively reduced.
Optimized service: The bedside one-stop settlement service moves the patient's discharge settlement work forward to the bedside, realizing the "zero distance" service in the true sense, effectively promoting the circulation and sharing of data and information, significantly reducing the phenomenon of patients "running back and forth", so that patients do not need to leave the area. (Fan Xia, physician Bao Sichuan Health Center Chen Yuanhang)