Recently, the Harbin ticket refund incident has been in a uproar and has repeatedly been on the hot search. It has aroused heated discussions among many netizens. The current trend of public opinion for this incident is almost one-sided sympathy and support for the ice and snow world.
The emergence of such a situation can only be said to be the opposite of things: when consumer behavior exceeds the scope of reasonableness, public opinion often produces a strong backlash.
After all, if you are full of food and scold the cook, you will be despised wherever you are. After the photo was taken, the circle of friends was also sent, the tickets were refunded, and even the down jacket trademark purchased online was not taken off, and the backhand was returned for 7 days without reason. This kind of behavior will not be tolerated by anyone.
Recently, an e-commerce owner who sells snow boots in Zhejiang received a return from a customer, and when he saw the appearance of the shoes, he couldn't help but think of the incident in the ice and snow world.
When he opened the boxes of returned snow boots, the sight of them made him feel both angry and helpless. He picked up a pair of shoes and looked closely, the soles of them had been worn out, turning from bright colors to gray and black, and it seemed that they had gone through a long journey.
What shocked him even more was that there were a few small pebbles in the small seams of the soles, which undoubtedly showed that these shoes were not just tried on, but worn outdoors.
The boss's face was full of dissatisfaction and doubt. He shook his head and sighed, while shooting a video to record this moment, he said to himself: "How can you return such shoes if you wear them out for a walk?"
His voice was filled with frustration and anger, and his hands kept turning over the shoes, each with similar marks: frayed heels, dirty soles, and even mud on some of the laces.
The camera pans over the mountain of shoeboxes, each box represents a story of return, and each pair of shoes is the fruit of his hard work, and now it is back in his hands in this way.
The boss's expression revealed a sense of powerlessness of betrayal: "Do you see this, this heel has been worn out, who will I sell it to?"
Regarding this situation, netizens naturally associate things with the recent events in the Ice and Snow World
In fact, you can't blame netizens for being so angry here, such an approach is really unreasonable. I had fun, the photos should be taken, and the places where I should check in were played, but in the end, it was all paid by the merchants. Is the next step to be a refund of the cost of transportation?
These two events, whether it is the refund incident in Harbin or the return experience of Zhejiang e-commerce, have triggered people's deep thinking about the balance between consumer rights and merchants' rights and interests.
On the one hand, the rights of consumers need to be protected, including the right to return and exchange goods reasonably.
On the other hand, the merchant's rights and interests cannot be ignored, especially in the face of obviously unreasonable returns.
While the current consumer culture is developing rapidly, it is also accompanied by some problems. These issues are not only about laws and rules, but also about ethics and responsibility. Should consumers also be ethically responsible when they enjoy services and products?
Finally, for the refund of the Ice and Snow World, I still want to say that although the official refund of the ticket does not mean that they are at fault.
This is a very simple matter of common sense, unless it is clear in the ticket or package you buy that you will definitely be able to play a certain item in the scenic area, then you have no reason.
Ask those who have been to Disney and the Forbidden City, have you heard that Disney has not played any of the projects, and which hall in the Forbidden City is under repair, so that tourists can go to refund their tickets?
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