Li Jie responded to the "gap" and "dispensing" of the OnePlus 12 mobile phone: it is not a quality or design problem

IT Home reported on December 12 that recently, some netizens published that the OnePlus 12 mobile phone has "gaps" and "dispensing" and other manufacturing conditions, which has aroused heated discussions on the Internet.

At noon today, Li Jie, president of OnePlus China, made an official response, saying that "it is not a quality or design problem", and promised that the customer service has been asked to open a green channel, and the exchange or return will be responded to as soon as possible.

Yesterday afternoon, Lu Weibing, partner and president of Xiaomi Group, president of the international department, and general manager of the Redmi brand, also commented on the incident, saying that the reason is that its quality standards are looser than Redmi, that is, the width of this "gap" is in line with its internal quality control standards.

Li Jie also refuted this statement in his latest response, saying that "some brand executives frequently go out to maliciously mislead the public, which is a very rare and bad behavior."

IT Home attaches the full text of Li Jie's response:

After the release of OnePlus 12, the first sale yesterday attracted a lot of attention, there are many voices of users, there are likes and worries, some users also privately message me on Weibo, I have seen it, we attach great importance to the voice of users, and have an in-depth understanding of the situation for the first time, for users who pay attention to OnePlus 12, first quickly answer:

1. It's not really a quality or design issue.

The OnePlus 12 mobile phone battery cover, lens module, and middle frame involve three materials, and adopt a curved surface design in some positions, and the overall camera Deco has two functions: first, beautiful, and second, the fusion antenna, which greatly enhances the mobile phone signal. This design has nothing to do with waterproofing and dustproof, waterproof and dustproof is the sealing process and waterproof coating made inside the phone.

Due to the different thermal expansion and contraction coefficients of different materials and the needs of mass production, any mobile phone will reserve a certain tolerance to prevent it from breaking, and at the same time, in order to make the overall appearance, mainstream flagship phones will generally use the industry's common adhesive wiping process at the fitting place.

I can make a promise: if you don't like it after receiving the phone, I have asked the customer service to open a green channel, and the exchange or return will be responded to as soon as possible, so you don't have to worry about it at all.

2. It is recommended that friends and businessmen should be honest with the product, and do not engage in small actions in malicious competition.

Some brand executives frequently go down to maliciously mislead the public, which is a very rare bad behavior, especially this point makes them "like a treasure", and they dare not compare the product power, but only dare to make small actions. Clearly, a competitor is worried about threatening its flagship product. We have also taken relevant actions against some rumor-mongering behaviors that look false at first glance as "malicious online photos", and have achieved positive results.

So in the end, it comes back to this product, if you like the OnePlus 12, then feel free to get it, and if you don't like it, you can return or exchange it at any time for 7 days without any reason. If you choose another product, we will continue to work hard to win your favor. I'm confident in the product power of the OnePlus 12, good products do the talking.