Daily Consumption on October 30, recently, a netizen in Jiangxi posted on the social platform that he ate raw chicken thighs in Tustin takeaway, and at first the store offered to compensate 400 yuan, and after the netizen negotiated, the store agreed to compensate 1,000 yuan and asked to delete the post. In response, the store said that the company was already dealing with it. As of press time, Tustin has not made a public response.
Many netizens commented that they had eaten raw chicken in Tustin before, and more than once, and some netizens said that they had a bad stomach.
For this kind of food safety problem, Tustin is indeed not the first time.
In July, a consumer in Qingdao ordered a one-person set meal at Tustin China Burger (Xiangjiang Road store) through a takeaway platform, and found that the chicken thigh meat was undercooked. "I took a bite of the smoked chicken thigh and felt that the taste was wrong, and when I opened it, I found that the meat inside the chicken leg was raw, and it was not completely heated." The consumer immediately felt nauseous and vomited.
In this regard, the consumer asked the merchant to compensate 1,000 yuan in accordance with relevant laws and regulations, but the takeaway platform only refunded the order and compensated 50 yuan. The owner of the Tustin store responded, "The smoked chicken thighs are operated in accordance with the company's process standards, they are cooked, but there is a little redness in the middle, which is normal." "The owner of the store also said that the store has food safety insurance, and the platform has refunded the consumer, and it has been processed." The customer asked for compensation of 1,000 yuan, but we couldn't do it. ”
According to Article 148 of the Food Safety Law of the People's Republic of China, if a consumer suffers damage due to food that does not meet food safety standards, he may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation. If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.
According to public information, Tustin was born in 2012 and started as a Western-style fast food restaurant. Tustin brand belongs to Fuzhou Tustin Catering Management Co., Ltd., which is a restaurant chain brand mainly engaged in Chinese hamburgers, and the number of stores nationwide has exceeded 4,000. Tustin still needs to take food safety seriously and take effective measures to ensure the safety and quality of food.