Wang Xiyuan, 56 years old this year, is a passenger attendant at the 12306 service desk of the passenger workshop of Dandong Station. In his ordinary post, he devoted himself to serving passengers, enthusiastically serving passengers, taking care of passengers, and winning the praise of passengers with practical actions. Elderly travelers call him son, blind travelers call him his "eye", foreign tourists call him Lao Wang of China, and everyone calls him the "living Lei Feng" of the first station of the country.
When key passengers come to the station, they will think of Wang Xiyuan. His phone rings non-stop every day, whether it is on duty or off, whether it is windy or rainy, as long as he receives a call, he will appear in front of the passengers as soon as he receives it. Since the summer, Wang Xiyuan has prepared two sets of railway uniforms every day, because as soon as he gets busy, his clothes will be soaked with sweat. In order to maintain a clean and tidy service image at all times, he needs to change clothes at any time.
In the more than ten years of working in the passenger transport post, Wang Xiyuan has helped more than 20,000 key passengers, received hundreds of letters of commendation, and successively won the honorary titles of "Locomotive" Medal, Excellent Communist Party Member of the Whole Road, Service Pacesetter of the Top Ten Stations of the Road Bureau, and Excellent Service Brand of the Party of "Xiyuan" Service Post. Master Wang often said: "As long as the passengers are satisfied, happy, and convenient, no matter how much sweat and pay more hard work, it is worth it!" ”
"Passengers, don't worry, the train you're on is on the first floor." Every day, words like this, Wang Xiyuan did not know how many times to repeat.
The first time I took the train out, the passengers were a little confused, and Wang Xiyuan was a good travel guide for the passengers.
The first time he took the whole family out on a trip, Wang Xiyuan wrote a guide to sign and handed it to the passengers, which was convenient for the passengers to transfer and take.
The passenger who had just got off the train lost his belongings on the train, and Wang Xiyuan helped find it.
The old man and his relatives were separated, Wang Xiyuan comforted her, took care of her, and contacted the old man's family in many ways, and the old man showed a happy smile.
The first time a tourist goes out, Wang Xiyuan patiently introduces the tourist route and acts as a good guide for the traveler.
When encountering passengers' inquiries, Wang Xiyuan always patiently and meticulously answers.
Wang Xiyuan silently practiced the work concept of "quality service and sincere hospitality" with practical actions.
Wang Xiyuan is helping passengers to check the information of the number of rides, and passengers lament that the service of Dandong Station is too intimate!
An appointment phone call, a cordial greeting, in the hearts of elderly travelers, Wang Xiyuan is like his own son, carefully taking care of them.
The old man's legs and feet were not good, Wang Xiyuan supported her, took care of her, and sent her into the station and to the car.
The old man called Wang Xiyuan to make an appointment service phone with the idea of trying it out, but he did not expect that Wang Xiyuan not only picked her up at the station gate on time, but also sent her to the train all the time.