Mr. Ma bought four bags of bacon online
I was going to make breakfast for my child
Say it is after receiving the goods
I didn't dare to give it to my child
Mr. Ma: The real appearance should be like this, just like this, the inside looks like pork belly cut.
Reporter: Is this what the online store uses?
Mr. Ma: Yes, that's the thing used in this store.
Mr. Ma introduced
Bacon was bought at the Tmall Royal Tiger flagship store
Order display
This royal tiger snowflake bacon 500 grams a bag
The wholesale price of four bags is 38.9 yuan
Mr. Ma paid 33.9 yuan
Promotional images from the store
Looks very tempting bacon
Fat and thin
The texture of the meat is very clear
Mr. Ma cut open a bag of thawed bacon on the spot
Take out one of the pieces
This bacon is pink
There are some white dots in the middle
What a difference
You can compare it with the store's promotional image
Mr. Ma: You see something like this, and it's on that Taobao.
Reporter: Have you eaten?
Mr. Ma: Don't dare to eat it, who dares to eat this thing, I don't know what it is. It doesn't have the texture of meat at all, and it feels like plasticine.
Reporter: Does it smell of meat?
Mr. Ma: It seems to be a bit fishy, you smell it.
The reporter sniffed
I can't tell what smell it is
Pinched with his hand
Felt like flour
This is indicated on the plastic bag of the package
Ingredients are chicken, duck, pork, drinking water and soy protein
The bacon is currently sold online
It shows that more than 60,000 orders have been sold
It is also indicated that it is the first place on the Tmall list "Bacon Repurchase List"
Mr. Ma: It's cheap, four bags of such things are only 30 pieces.
Reporter: At this price, it is reasonable to say that you can't buy such a good bacon.
Mr. Ma: So, I'm shopping online. Taobao has that what can be returned, so I think I can see what kind of thing, I am also very curious, after all, it is the first place. It sells tens of thousands of orders a month, so I'll buy it back and look at it, then I want to say bacon, like this is already very bad.
Reporter: This is not this brand, is it something else?
Mr. Ma: Another brand. This is already very bad, but it looks like minced meat pressed up, and this one is already afraid to eat. But what about it, it can't reach just now, it is exactly the one on the picture.
Reporter: How much did you buy that?
Mr. Ma: It's not expensive.
Reporter: Did you buy this online or?
Mr. Ma: I bought it online.
Mr. Ma also has other brands of bacon at home
He said he also bought it online
But at least the appearance still looks like the texture of the flesh
Mr. Ma introduced
I often shop online
It is a super member of Taobao Tmall
The platform has already paid compensation first
Refunded
Plastic bag packaging display
The manufacturer is Changsha Hujia Food Technology Co., Ltd
Call the manufacturer's 400 customer service number many times
No one answered
Mr. Ma got in touch
The online customer service of Tmall Royal Tiger flagship store
And sent the photo
The other person's reply was
"Little Master Hujia's product is cooked by a chef
So the color and presentation are carefully matched
During filming
It uses lighting effects and shooting angles
So the picture is still slightly beautified."
Mr. Ma doesn't think it's just "a slight embellishment."
He sent the reporter's mobile phone number and interview request to the other party
The other person's reply was
Will transfer to professional after-sales customer service
But there may be a wait for peak periods
There was no further response after that
Mr. Ma once again reported the situation to Taobao Xiaoer
Mr. Ma: The product I got was completely different from the picture, and I complained at the time. I don't know about a product like this, although I got a refund, but I see that it is still sold on Taobao, and the volume is also very large, with 60,000 orders a month. I don't know why it's not taken down yet?
"Taobao" Xiao 2: Okay, you mean, why hasn't this product been removed yet?
Mr. Ma: Yes, yes, it's just something that's not right.
"Taobao" Xiao Er: Then Mr. Sorry, you just think it is a fake, why can it still be sold on this platform, and they need to be punished, right?
Mr. Ma: Yes, I have repeatedly complained to your customer service several times, this matter.
"Taobao" Xiao 2: Okay, understood. Xiao Er here will also put your situation in this situation, saying that they sell fakes, and we will definitely increase the review of this merchant and our audit department in the later stage.
Mr. Ma: You also told me the other day, saying that you would give me a reply in 24 hours, but then there was no reply, its things have been selling, and its product, I have also sent photos to you, obviously it should be pork belly-like things, it sent things like plasticine.
"Taobao" Xiao 2: Okay, we will definitely record your matter on the platform, and then affirm our audit department and will increase a review of this merchant.
Mr. Ma: I want to say that you told me the same before.
Reporter: Let me tell him, young man, you remember my number, I am a reporter from Zhejiang TV 1818 GoldenEye, you write down my number, let your public relations department reply to me.
"Taobao" Xiao Er: Okay, then Xiao Er here will immediately report your situation to our leaders.
Mr. Ma feedback
The platform gave him some coupons
But Bacon still hasn't taken it off the shelves