China Net Auto, June 13 Based on the complaint data of "China Complaint - National Defective Product Complaint Platform" (https://315.auto.china.com.cn/) in May 2023, China Net Auto today launched the 5th issue of 2023 China passenger car customer complaint monthly "red and black" double ranking.
In terms of the response rate of automakers, 39 automakers in China achieved a 100% monthly response rate for passenger cars in May 2023, an increase of 12 from the previous month. At the same time, 42 automakers responded with a response rate of more than 80%, compared with 36 last month. In terms of case closure rate, 7 car companies have achieved a monthly 100% closure rate for passenger cars in China, and 9 car companies have a case closure rate of more than 50%, which is significantly bleaker than the response rate data.
Only 7 automakers achieved a 100% closure rate
In May 2023, the automakers that achieved a 100% monthly closure rate for passenger cars in China were: Changan Lincoln, SAIC-GM-Wuling, Jiangling Motors, and Li Auto. In view of the fact that the number of complaints from the above-mentioned automakers in May was not large, and they were finally well resolved by the manufacturers, they achieved a 100% closure rate.
In addition, Great Wall Motor, Dongfeng Xiaokang, Xingtu, Lynk & Co Automobile, GAC Aion, etc. also had a closure rate of more than 50%, performing relatively well. Great Wall Motor, Dongfeng Xiaokang and Xingtu all had 3 complaints in May, and 2 cases were closed, with a closure rate of 67%; In May, Lynk & Co had 8 complaints and 4 closures, with a closure rate of 50%. It is worth noting that the problem with more complaints related to the Lynk & Co brand lies in the car machine, and it is also hoped that Lynk & Co can further "polish" the car machine, and the number of complaints will inevitably be further reduced.
The data also shows that the closure rate of BMW Brilliance and BYD is also relatively good. BYD filed 92 complaints in May and closed 36 cases, with a closure rate of 39%; BMW Brilliance filed 10 complaints in May and closed 4 cases, with a closure rate of 40%. Among them, the BMW ID7 system reduction problem is still complained by many car owners. As for BYD, due to its continued high sales, the corresponding number of complaints is also quite large. However, judging from the closure rate of BMW Brilliance and BYD, both car companies are actively solving problems for consumers.
Conversely, Guangqi Honda, Beijing Hyundai, FAW Toyota, FAW Hongqi, Changan Mazda, Changan Auchan, Dongfeng Peugeot and other automakers all had a case closure rate of 0. Guangqi Honda had 11 complaints on the platform in May; Beijing Hyundai had 9 complaints on the platform in May; FAW Toyota filed 7 complaints on the platform in May; FAW Hongqi had 7 complaints on the platform in May; Changan Mazda and Changan Auchan had 6 complaints on the platform in May; Dongfeng Peugeot had 5 complaints on the platform this month.
In terms of details, due to design flaws, the Dongfeng Peugeot 1.2T engine has serious problems of burning engine oil, resulting in engine failure, and the problem continues to be unsolved, and consumers continue to complain on the Chinese complaint platform. In addition, the problem of Changan Auchan X7 battery loss is also relatively common, and many similar complaints have been received on the Chinese complaint platform, which has brought great trouble to the owner's daily use of the car.
39 automakers achieved a 100% response rate in May
According to the list of car companies response rate of "China Complaint - National Defective Product Complaint Platform", a total of 39 car companies, including BYD, SAIC Volkswagen, Chery Automobile, FAW-Volkswagen, Haval, SAIC-GM Buick, Dongfeng Nissan, Changan Ford, and SAIC-GM Cadillac, all achieved a 100% response rate in May. Among them, SAIC Volkswagen had 36 complaints in May, Chery Automobile 18 complaints, FAW-Volkswagen 29 complaints, Haval 27 complaints, SAIC-GM Buick 23 cases, Dongfeng Nissan 17 cases, Changan Ford 13 cases, and SAIC-GM Cadillac 7 cases.
On the black list of car companies' response rate, GAC Toyota, FAW-Volkswagen Audi, FAW Hongqi, FAW Toyota, Changan Auchan, Changan Mazda and other car companies all had a 0 response rate in April. The platform found that the Corolla's CVT transmission still plagued FAW Toyota with low-speed slumps and abnormal noises, focusing on Corolla models equipped with 1.2T engines.
In addition, consumers who encounter car quality problems can also log on to the website to https://315.auto.china.com.cn/ to reflect defect clues. "China Complaints" (https://315.auto.china.com.cn/), hosted by China.com, is a national defective product complaint platform, which is committed to making positive contributions to high-quality development, supporting government supervision, and protecting consumer rights and interests. China.com is a national key news website led by the Information Office of the State Council and managed by the China Foreign Languages Publishing and Distribution Bureau.