Recently, an amazing incident happened in the Second Hospital of Xuzhou, Jiangsu, where a woman took a stick and slammed the intelligent guidance robot in the hall.
It turned out that the woman's relatives were treated in the hospital, and the condition may not be optimistic,
She kept crying, when the robot came up to her and asked her if she wanted to listen to a joke, which angered her and picked up a stick and hit her.
It is understood that the robot was introduced by the hospital at the end of 2021 and can provide functions such as intelligent triage, guidance, location query, and appointment visit.
In the video, the woman hits the robot's head with a stick in both hands, and the robot is allowed to hit, debris splashes everywhere, and many people around dare not approach.
In this regard, a staff member of the hospital's security department said that it was initially judged that the woman had mental problems, and the police station had intervened to deal with it.
This incident has aroused heated discussions and concerns among netizens, and some people shouted "lose money, go to a psychiatric hospital, so as not to hurt people when you get it."
Others said that "will the hatred between humans and robots begin here?"
Some netizens believe that hospitals, banks and other places now use intelligent robots or electronic devices to provide services, but these devices often cannot effectively solve users' problems, and even increase users' troubles.
While AI is useful in many ways, we must recognize its limitations and ensure that it does not cause harm or discomfort to humans.
Therefore, we need more research and development in order to provide better AI services to humans. Do not blindly use in all walks of life, after all, robots he is not suitable for all scenarios!
And robots have their own limitations and problems.
For example, they sometimes misjudge or say inappropriate things. But these can be improved and perfected, and we cannot deny their role and significance because of this.
This incident reminds me of the so-called "smartphone customer service" of couriers, banks, carriers, etc
Does this so-called intelligent customer service really bring convenience to everyone?
1. Navigation confusion: The menu structure, content organization, document format, etc. of smartphone customer service may not be clear and unified enough, making it difficult for customers to find the information or functions they need.
2. Lack of attention: Some businesses may overlook this, resulting in outdated, erroneous, or irrelevant information from smartphone customer service.
3. Lack of flexibility: Smartphone agents may not be able to handle complex, ambiguous, or specific customer issues well.
4. Lack of humanity: Although smart phone customer service can imitate human language and behavior, it cannot completely replace human beings
5. Emotion and creativity. Some clients may prefer to communicate with real people and feel human empathy and care.
Therefore, intelligent robots and smart phone customer service are not omnipotent, nor are they suitable for all scenarios. When using smartphone customer service, enterprises need to consider its advantages and disadvantages, as well as the coordination and balance with other service channels.
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