On April 13, Mr. Huang's wife suddenly discovered that there was a 100 yuan deduction in Alipay, saying that it was a liquidated damage. Looking back, it was found that this situation had been going on for a year, with a total loss of more than 10,000. Mr. Huang said that he was like a "cow".
Taobao store complained hundreds of times, and the owner claimed to be like a "cow"
: Alipay's customer service told me that you were deducted from the Taobao seller platform, then we later recalled that you had indeed registered a seller on Taobao.
Mr. Huang said that according to his wife's recollection, he registered a Taobao store around 2006. At the end of 2021, my wife heard a friend talk about the operation of Taobao stores, so she tried to put a product on the shelves, the name was "Korean one-piece velvet men's and women's thick sweatshirt", with a price tag of 89 yuan, and then forgot about it, and as a result, the dress was photographed, refunded, and complained hundreds of times. A single order can result in 4-12 pieces of clothing, which Mr. Huang says involves a "top penalty" rule.
: Its compensation for liquidated damages is 5 yuan to 100 yuan, the base of its liquidated damages, is 30% of the amount of goods to compensate, if the top penalty is 100 yuan, the goods must be auctioned more than 300 yuan, we just happen to have a piece of clothing unit price is 89 yuan, so he must shoot 4 clothes, 356 yuan.
: One is called delayed shipment, we are according to 5%, the minimum 5 pieces up to 30, and the other is out of stock and false shipment, it is 30% of the order, the minimum 5 pieces up to 100, are the actual transaction amount.
: So how do you judge these two ways?
: It depends on the time when the buyer complains, or whether the time when the Taobao judgment is established is more than 72 hours from the time of your delivery.
Mr. Huang said that his wife is in the clothing retail business, and the number of daily entries and outs is very large, and there are no careful statistics, which makes people exploit loopholes. On the day of the incident, there was not much business in the store, and only then did I discover the "Taobao consumer deposit" that was withheld and frozen.
: After paying attention, I will download a Qianniu platform, it turns out that we have always been like, the so-called cow, Taobao cow, is so output, money is so deducted.
You just compared yourself to a cow, this is one in your industry?
: No, I didn't suddenly think of cows, as if I was being kept in this captive place, constantly drawing blood and milk. Taobao doesn't tell me about this, if it doesn't tell me, that's how I have been milked, surviving under the feeding platform, this gang of unearned people.
Qianniu platform is the seller version of Taobao Tmall, only by logging in to this platform can you receive relevant information. Mr. Huang said that his wife's Taobao store has only one product in the store, and there is only one photo in the detail display column. After the incident, Mr. Huang collected some evidence and uploaded it to the Taobao platform for appeal, and the complaint type was abnormal complaint, and the complaint result was established, but no refund was received.
: If the security deposit is deducted from your Alipay balance, it means that when people complain about you, the complaint is established. But the money you lost on the margin is not enough, the deposit is gone, it will be deducted from your balance, it is not deducted, it is being processed, then it is easy to do. We can first go through, on Taobao, we have a special feedback portal, through Shangbao to initiate complaints.
: This is only for orders that are currently in progress, and if the order has already been completed, or the refund has been completed, there is nothing that can be done about this order?
: Look at the complaint, the order completion is not important, the important thing is whether the complaint is over, whether the money is deducted. If you don't deduct money, you still have a chance, if you have already deducted money, then you lose.
The customer service said that the current method is to remove the goods first to reduce losses, the reporter hopes to further understand the situation, the customer service staff has registered, before the press release, the reporter has not received a reply from the platform.