On April 7 and 8, Oriental Net Longitudinal News reported that a number of customers had vomiting and diarrhea after eating at a three-Michelin-starred restaurant called "Ultraviolet by Paul Pairet" in Shanghai.
Today (April 10), the relevant staff of Michelin China replied to Oriental Network Longitudinal News that food safety has always been the lifeline of the restaurant and catering industry, "The Michelin Guide attaches great importance to the health and safety of consumers. ”
△ "Ultraviolet by Paul Pairet" restaurant was selected into the list of "Michelin Guide Shanghai 2023" and won the three-star award for three consecutive years
Michelin noted that regulators are investigating and have no final conclusions yet. "Michelin will also continue to monitor the progress of the investigation and fully consider all factors to make future lists." ”
According to publicly available information on the Michelin website, each country or region where the Michelin Guide is located has a group of "special" full-time Michelin employees.
They visit restaurants anonymously and make reservations, order, dine and pay bills just like regular customers. Each year, they submit a list of restaurant recommendations based on globally harmonized Michelin guidelines.
The five criteria are the ingredients on the plate, the cooking technique, the fusion of flavors, the creativity displayed in the dish and the continuous stability of the dish.
△Michelin official website
Among them, three Michelin stars are the highest grade, which stands for "excellent cooking, worth visiting". "Ultraviolet by Paul Pairet" is the only two-star restaurant to be included in the Michelin Guide Shanghai 2023 and has been awarded three stars for three consecutive years.
In addition, according to the public information of a review software, this restaurant was also selected as the "Chinese own food list" - the three-diamond restaurant of the Black Pearl Restaurant Guide, which is also the highest rated restaurant.
Today, the relevant staff responded to Oriental Network Longitudinal News and said that because the dining customers are offline transactions, it is recommended to complain to the relevant departments, "The Black Pearl Restaurant Guide is evaluated based on the evaluation and comprehensive score of the review software for the whole year, not the three-star randomly set by the platform." ”
On the question of "whether the restaurant star rating will be adjusted for this matter in the next year's rating", the other party said that customers can evaluate normally on the review software, "but whether this will be considered is uncertain, we are subject to the final judgment of the system." ”
According to the public information of the Black Pearl Restaurant Guide, the selection criteria of the list are culinary products, service environment and inheritance and innovation. The judging system is for anonymous nomination by the jury, visiting restaurants, and conducting all-round and fair identification and judgment from the perspectives of culinary products, service environment, inheritance and innovation.
Among them, the "Explanation for Falling Lists" of restaurant access rules clearly states that restaurants and their brands have the right to delist restaurants due to bad behaviors that cause serious negative impacts, and even harm the rights and interests of a wide range of consumers or hinder their brand operation and development.
△2023 Black Pearl Review Rules
At present, the staff of the North Railway Station Market Supervision Institute of Shanghai Jing'an District Market Supervision Administration is investigating the matter.
As of press time, customers said the "Ultraviolet by Paul Pairet" restaurant had not contacted them further. The reporter contacted the chairman and general manager of Shanghai Baobao Catering Co., Ltd., to which the restaurant belonged, and was told that the other party was not in Shanghai and lived in the United States.
Previously reported
On April 5, Mr. Wang, a citizen, reported to Oriental Net Longitudinal News that he and his wife went to eat at a restaurant called "Ultraviolet by Paul Pairet" near the Bund in Shanghai on March 23, the price was 6,800 yuan per person, and the two people spent a total of 13,600 yuan.
On the second day after the meal, Mr. Wang was on a business trip in Jiangsu and woke up feeling weak and chills all over his body, as well as symptoms of retching and straining.
"The whole person collapsed, the hospital diagnosed acute gastritis, and I hung up 2 bottles of saline before going home." Mr. Wang told his wife about his situation and found that she had similar symptoms.
△ The picture says: Mr. Wang's medical case. Source: Interviewee
So they contacted four other customers who had dined together on March 23, "two of the men had diarrhea the night they went back after eating, and the other two foreign friends vomited and diarrhea the next day." ”
"The six of us spent a total of 40,800 yuan for meals, and I hope the restaurant will give an explanation." (Related: Spend 40,000 yuan to eat at a three-Michelin three-star restaurant, go home and vomit?) Market surveillance department response)
Subsequently, Mr. Wang reported the situation to the restaurant and provided everyone's hospital records. Four days later, he received an email from the restaurant in English, saying that the other party's symptoms of discomfort had nothing to do with the restaurant.
Three Michelin stars of gastronomic enjoyment
But it evolved into spending money to find guilt?
Is this an accidental event?
On April 8, Miss Song, a citizen, reported to reporters that she and her brother also developed symptoms of nausea and vomiting after eating at the restaurant on March 14, "I did a norovirus test and it was negative, and the doctor said it was acute gastroenteritis. ”
△ The picture says: Miss Song spent a total of 17,776 yuan on dining with her brother that night. Image source: Respondents
"On the night of March 14, there were also 10 people eating, and my brother and I thought it might be a problem with the restaurant, but we don't know if the other 8 people are okay." Ms. Song said that because of her busy schedule and "I guess I couldn't find anything," she didn't immediately contact the restaurant.
"Later, I saw a similar experience that Mr. Wang posted on the Internet on March 31, and I thought that the restaurant was probably problematic." Since the menu of Ms. Song's meal on March 14 was different from that of Mr. Wang's dinner on March 23, they decided that one of the dishes made of oysters was the most "suspicious". (Related link: Another citizen reports a similar experience!) Shanghai One Michelin three-star restaurant suspected of causing food poisoning for many people)
On March 31, Ms. Song contacted the official WeChat staff of the "Ultraviolet by Paul Pairet" restaurant, who said, "It's sad to hear this news, so far we have not reported similar problems from other customers."
Subsequently, Ms. Song sent the link to the information posted by Mr. Wang on the Internet, and the reply was "All you see is the 'food poisoning' claimed by other guests themselves!" There have been no food poisoning incidents in our restaurant so far. ”
"After that, the restaurant stopped paying attention to me and had a bad attitude."
Previously
The reporter contacted the person who has jurisdiction over the address
Shanghai Jing'an District Market Supervision Administration North Station Market Supervision Institute
The staff said: "Whether it is 6,000 yuan per capita or a small restaurant, we are very concerned about any discomfort after eating." ”
However, the other party said: "The best time to investigate food poisoning is 72 hours, we have received the complaint for nearly a week, we can only see the samples that can be seen at the scene to investigate the scene, and we need to investigate to restore the situation at that time." ”
Reporter: Chen Lina
Source: Oriental.com