Ms. Peng, a citizen, reported to "Xinmin Gangnong" that when nearly 100 parents bought milk powder at the Abbott counter at the Children's King store in Wanda Plaza in Songjiang District, the shopping guide fooled them into prepaying a full box of "ration money" for the baby under the guise of "enjoying discounts", but only a few cans were obtained. Nowadays, the store's Abbott milk powder has been removed, parents want milk powder is not, and it is even more black to refund it. In the face of hundreds of thousands of yuan of "milk powder money" and a large group of babies waiting to be breastfed, the child king store still has no clear statement.
Pictured: Children's Wang Men Store Xinmin Evening News reporter Wang Jun photo (the same below)
Claim that the store discount takes away hundreds of thousands of yuan
Ms. Peng told reporters that since September last year, she has ordered milk powder from the shopping guide Liu. "The other party said that the store had preferential activities, so I wanted to take advantage of the cheap to stock up on more rations for my children, and successively spent about 3,300 yuan to buy two boxes of Abbott milk powder, 6 cans per box, and 3 cans for the event, a total of 15 cans, but so far only got 2 cans." After payment, Ms. Peng kept urging Liu, hoping to pick up the goods at one time. However, Liu claimed that he would "deliver in parts" on the grounds that "the next batch of milk powder leaving the factory will be fresher". "But things have never been delivered to the house, and even if you go to the store to pick it up, you can only get a can."
Source/Chat screenshot (same below)
Seeing that the baby's milk powder can was about to bottom, Ms. Peng was so anxious that she turned around. She waited left and right, calling every day, but never expected that what she was waiting for was not urgently needed milk powder, but the news that "Liu is suspected of fraud, and some parents have called the police". According to the informant, the shopping guide Liu took advantage of the store's management loopholes and job convenience to defraud nearly 100 parents of at least hundreds of thousands of yuan of "milk powder money".
Ms. Peng immediately asked Shanghai Songjiang Wanda Child Wang Store about the situation, and got a reply: the shopping guide Liu is suspected of breaking the law, the store will register the situation, and then wait for police news. Later, Ms. Peng rushed to the child king's store anxiously, and found that there were many parents who came to ask for explanations. "This shopping guide has been fooling for so long, using the banner of 'store discounts', is the 'child king' really not aware of it?"
Ms. Peng then joined a group of more than 60 parents. According to incomplete statistics, everyone has been deceived of at least thousands of yuan, and some even tens of thousands of yuan. Some of them transfer orders through WeChat, and some order payment through mini programs.
Leaving aside a bunch of concerns, there is still no explanation for the aftermath
In interviews, many parents said that most of them bought milk powder at Abbott counters in stores for a long time because of the brand and reputation of "Child King", and some have been around for three years. They said that during the epidemic last year, after paying at the counter, Liu would only allow one or two cans to be taken on the grounds of "ensuring the freshness of milk powder". "The milk powder picked up on the spot has not yet been demagnetized, and when I walked out of the store, the siren sounded, and the other clerks turned a blind eye!"
The reporter contacted the Shanghai branch of Child Wang, and the person in charge, Mr. Xia, replied that the company attaches great importance to the bad incident in the store, has reported to the headquarters and set up an investigation team, and has widely issued a "letter to customers", and will properly deal with follow-up problems.
The reporter came to the Children's King Store on the third floor of Wanda Plaza in Songjiang District. In the milk powder sales area, although there are Abbott's lightbox advertisements, there is no trace of Abbott milk powder on the shelves. The store staff said that they have counted the information of the deceived customers to the police in time, and removed all Abbott milk powder, and are currently waiting for the results of the police and the superior company.
After the reporter left the store, he received a call from the "Child King" public relations department. In the communication, the other party tried to clear the relationship: the shopping guide Liu is not our employee, but the staff of the Abbott milk powder brand. When the reporter asked why "Liu has been in the Children's King store for three years, why he is wearing in-store work clothes", the other party responded that "uniform dress" is the company's requirement, but the company has strict financial requirements, and the shopping guide assigned by the brand cannot privately collect payment from customers.
The reporter immediately proposed that since it is "uniform dress", customers are even more unable to distinguish "who is the clerk and who is the shopping guide", and "the child king" is necessary and obliged to be distinguished by relevant signs, and the corresponding "payment tips" should also be given to customers in a conspicuous place. In this regard, the "Child King" public relations department feedback: will inform the company of relevant suggestions in time. However, the other party still has no answer on whether to bear certain management responsibilities and how to deal with the aftermath.
How to protect the rights and interests of parents? Can the children's "milk powder money" be returned? "Xinmin Help" will continue to pay attention.
Xinmin Evening News reporter Wang Jun Intern Li Yiqing Wu Zhiyuan