Recently, a number of netizens reported on social media platforms that Unicom opened a stack package without the consent of users and was deducted 95 yuan.
Some netizens said, "My mobile phone number added a monthly fixed fee of 95 yuan of 'superposition package', and was added without being notified, as of May 6, 2022 a total of 95 yuan was deducted, the content of this 'superposition package' in the business inquiry processing and business inquiry can not be viewed and can not be cancelled, and thus led to my inability to use the communication business normally, resulting in me causing greater losses." I think this has constituted a civil tort. ”
Some netizens also said, "On May 6, at 1:18 a.m., I received a WeChat payment message showing that Unicom deducted 49.75 yuan (the product was 'insufficient call bill automatic charge', 49.75 charge 50 yuan), logged on to the Unicom App and found that a 95 yuan superimposed package was added to the tariff, resulting in insufficient account balance and triggering automatic payment." There are countless similar victims on social platforms such as Weibo and Tieba. ”
Unicom customer service: Caused by system upgrade
On the matter of Unicom privately opening a 95 yuan superimposed package package for users, the reporter consulted the customer service of Unicom's consumer rights protection hotline. Unicom customer service said that due to the system upgrade caused by some users, it has resumed normal use after 4:30 a.m. on May 6.
When asked whether such a problem was due to technical reasons or human reasons, Unicom customer service said: "We were told that it was caused by the system upgrade. At present, all users who have been privately opened with 95 yuan superimposed packages have been refunded to the user's account. ”
Will the user who is privately opened the 95 yuan superposition package be compensated accordingly? In this regard, Unicom customer service said that there is no compensation measure for the time being, and there is no such notice. The problem of billing errors on May 5, I am really sorry, which caused a bad perception to many users, and has now returned to normal use. This situation will be improved in the future.
Source: CCTV