The picture says: "Solitaire buys vegetables" Link Interview subject courtesy of the picture (the same below)
Many citizens reported to the Xinmin Evening News "Xinmin Help Nong" that a "Costco help to buy the whole city" "solitaire to buy vegetables" activity recently burst the circle of friends. However, after many citizens placed an order to pay, no one delivered to their homes, and they could not contact customer service, making them very anxious.
Solitaire buys vegetables Customer service is missing
Ms. Ji, a citizen, told reporters that she saw a link to "solitaire buy vegetables" in the WeChat group. "Recently, due to the sealing and control management of the community, many people are inconvenient to buy vegetables. Because the name 'Market Opener' appeared in the title of the event, my first reaction was that it was a 'benefit' for buying vegetables online, and I immediately forwarded several other groups, as well as friends and family. Soon, some relatives and friends gave feedback to Ms. Ji, who bought a lot of vegetables and foods on this solitaire link, and the consumption amount was generally in the hundreds of yuan.
However, Ms. Ji then found that the several contact numbers left on the event page were either unanswered or continued to be busy. She asked the "upper house" who forwarded the link layer by layer, and the other party said that it was "forwarded by others". Ms. Ji asked her friends around her, and many people who had placed orders and paid for them reported, "I didn't receive the vegetables I bought." ”
Pictured: WeChat group chat
Request a refund and wait
At the same time, there are many other citizens who have reported that the circle of friends has been blown up by this "solitaire buying vegetables". People initially retweeted it, then became suspicious. The reporter asked a number of citizens who placed orders and paid, and their attitudes were different.
Some expressed understanding, "Maybe the activity is too hot, and it is suddenly beyond the scope of the activity party." It is estimated that the time required to digest the order will be extended. The dishes I bought have not yet arrived, so let's wait. ”
Others asked, "If the party is missing, what should we do with the money we paid?" To this end, they also called the market opener, but the phone could not be answered.
Some citizens did not want to wait in speculation, so they applied for a refund. The reporter learned that the citizens who applied earlier have successfully refunded the money; and at present, if they apply for online refunds, they will receive such feedback: it takes 3-5 working days.
Phone busy tone WeChat is difficult to add
At noon on March 23, the reporter opened the link of "Solitaire Buying Vegetables". The page shows that the event ended at 22:19 on March 22, with 12,228 participants and the threshold for the event was "full 99 yuan delivery".
The reporter found that the shelves on the mini program link have a variety of vegetables, fruits, eggs and milk. The name of the activity party is "Lucky Rabbit", which is a new service platform for the community, and the name of the activity is "Costco Help Buy The Whole City". There is a notice on the page: due to word-of-mouth, there has been a surge in orders on the platform. We are very sorry to inform you that the order will be delivered within 3-5 days, if you cannot accept the delivery time, you can refund it directly or contact Lucky Rabbit.
Xinmin Evening News "Xinmin Help Nong" reporter dialed the 3 mobile phone numbers on the page, which is always a busy tone; add customer service WeChat, showing "the operation is too frequent, please try again later". The reporter asked the phone number of the shanghai Minhang store of the market opener, but he could not dial it.
What happened to the "Lucky Rabbit"? In this regard, many citizens also rationally said that perhaps the activity party encountered an "unexpected explosion" and should be given more time to deal with it. However, they also hope that the activists will promptly open up contact channels and issue notices to give consumers their due response. In this regard, "Xinmin help nong" will continue to pay attention.
Xinmin Evening News reporter Chen Hao