data
Last year, the national market supervision department recovered 5.55 billion yuan in economic losses for consumers
In 2021, the national market supervision department accepted a total of 23.812 million consumer complaints and reports through channels such as the national 12315 platform, recovering 5.55 billion yuan in economic losses for consumers. The success rate of mediation on the national 12315 platform increased by 30.9 percentage points, and the processing time for complaints and reports was shortened by 15.41 days.
Supervision
Yunnan struck hard to rectify the chaos of selling jadeite live broadcast
CCTV's "3.15 Party" exposed the chaos of jade live broadcast. It is reported that Yunnan Province will carry out special rectification actions in the province from March 16, conduct a comprehensive investigation of the online live broadcasting platform and the jade market, and seriously investigate and deal with illegal acts such as online live broadcast marketing, jade market damage to the legitimate rights and interests of consumers, and undermining market order in accordance with the law.
The optical shop misled consumers with the words "outpatient department" and was fined 500,000 yuan
Recently, the Consumer Protection Commission of Guangxi Zhuang Autonomous Region announced the typical cases of consumer rights protection in 2021. Among them, an optical shop in Pingguo City was fined 500,000 yuan for misleading consumers into believing that it was an eye diagnosis and treatment institution because of its promotional slogans and publicity activities. After investigation, since September 2017, Huatuo Ophthalmology Equipment Company has prominently used the words "Huatuo Ophthalmology", "Huatuo Optometry Center" and "Huatuo Ophthalmology Clinic" for commercial publicity without obtaining the "Medical Institution Practice License" in accordance with the law, and has also organized commercial publicity activities such as "Care for the Eyes" to the outside world, which has a substantial impact on consumers' purchase of glasses and constitutes an act of unfair competition.
Shanghai Customs announced that the top ten seized unqualified import and export commodities involved a number of well-known brand toothbrushes
Recently, Shanghai Customs released relevant unqualified cases found in the quality and safety inspection of import and export commodities. Among them, in the process of inspecting imported toothbrushes, it was found that a number of well-known brands of toothbrushes were unqualified, involving brands including "Huibaishi/EBISU", "TePe", "STB/Dandelion", "SUNSTAR", "Qiaohu", "ATEX/Ertesi", etc. The reasons for the non-conformity were mainly monofilament bending recovery rate, unqualified brushing, judged to be unqualified, and ordered to be returned/destroyed.
MUJI sneakers are punished for failing
A few days ago, MUJI (Shanghai) Commercial Co., Ltd. was fined 30,000 yuan by the Shanghai Jing'an District Market Supervision Bureau for the unqualified MUJI brand sneakers sold in the store. On July 28, 2021, in the spot check on the quality of sports shoe products organized by the State Administration for Market Regulation, the muji brand dark yellow men's sports shoes sold by MUJI (Shanghai) Commercial Co., Ltd. Xiamen Siming Branch Company with a production date of December 15, 2019 and a section number of EBC01C0S were sampled and inspected. The monitoring results show that the outsole tensile strength project is not qualified.
Sampling
The loquat autumn pear paste produced by Anhui Baokuntang is not qualified
Recently, the Anhui Provincial Market Supervision and Administration Bureau organized sampling inspection of 206 batches of samples of 7 types of food, of which 5 batches of unqualified samples were sampled and inspected. The specific conditions of the unqualified foods are: the bowl used in the small courtyard hot pot shop in Chengguan Town, Shucheng County, Lu'an City, the loquat autumn pear paste produced by Anhui Baokuntang Health Industry Development Co., Ltd. (Bozhou), the Dingshi crisp produced by the nominal Ningguo Yunsong Food Factory, the dried Huangli tea produced by the nominal Ma'anshan Huangchifeng Weiyuan Food Co., Ltd., and the leeks sold by Bengbu Huaiyuan County Century Tesco Supermarket Co., Ltd.
Shantou, Guangdong: "Emma", "Mengma", "Little Antelope", "Knife" and other brands of electric bicycles are not qualified
A few days ago, the Guangdong Shantou Municipal Market Supervision Bureau carried out a random inspection of the quality supervision of electric bicycles in the circulation field in 2021. After inspection, it was found that 14 batches of products produced and sold by 13 enterprises were unqualified. The unqualified electric vehicle trademarks involve "StickWay", "Emma", "Shenzhou Xing", "Racing Pigeon", "Huineng", "Little Antelope", "Light Riding", "Jianlibao", "Jiejia", "GreenTree Inn", "Five Sheep", "Mengma" and "Knife".
remind
There are 4 differences between streaming calls and scam calls
During the special period of epidemic prevention and control, some lawbreakers took advantage of the void to implement a new type of "circulation" fraud. Remember the 4 differences between streaming calls and scam calls to avoid property damage: streaming calls are basically local mobile phone numbers or landlines; streaming calls can be called back; streaming calls will never ask for bank card numbers; streaming personnel will not let you download the app.
Produced by the Editorial Department of China Consumer Daily New Media
Source/Market supervision departments at all levels, official websites of consumer organizations, China Consumer Daily, China Consumer Network
Editor/Li Xiaoyu
Producer/He Yongpeng Ren Zhenyu