On March 13, the surging news reported an accident in which Audi had a "sudden emergency stop during driving, and the owner's request for return and replacement was rejected". According to reports, When Mr. Lou, the owner of the Audi Q5L, was driving his children to school, the Normal Audi Q5L suddenly braked sharply, and the whole vehicle was "paralyzed". Mr. Lou said that after the inspection of the 4S store, it should be caused by the gateway module under the seat that is easily infiltrated by the rear seat.
Hidden Danger Audi car request for return and exchange was rejected
Shortly after the incident, the State Administration for Market Regulation reported that 450,000 Audi Q5L vehicles were recalled, and the reason for the recall was also: if a large amount of liquid accidentally spilled on the rear seat, it may enter the gateway control module, resulting in a short circuit. After the car recall, FAW-Volkswagen Will entrust an authorized Audi dealer to install a protective cover for the gateway control module free of charge to prevent liquids from entering and eliminate safety hazards.
Volkswagen recalls some imported and domestic Audi vehicles
Mr. Lou's car is also covered by the recall, but he does not approve of the rectification plan for the installation of protective covers. He believes that the gateway module of the Audi Q5L is located under the rear seats of the car, and there is a groove in the middle of the rear seat of the car, and if there is water spilled here, it just flows from the seat belt "buckle" to the position of the gateway module, which indicates that there is a problem with the design itself. In addition, he already has a psychological shadow, and now he does not dare to open it at all, and only asks Audi to return and replace it.
A person in charge of the 4S store involved said that they also gave feedback to the company on Mr. Lou's appeal, but this situation simply could not meet the conditions for the manufacturer's return. Audi's official customer service said that the gateway module is under the rear seat, not directly below the sink. According to the relevant laws and regulations, Mr. Lou's situation does not meet the conditions for returning the car and cannot return the car.