Recently, Mr. Zhang of Nanjing, Jiangsu Province, reported to the surging quality report complaint platform (https://tousu.thepaper.cn) that his company placed an order for two drones to be airlifted in SF on December 18, 2021, but because it was changed to land transportation, the machine was damaged to varying degrees, and the company's comprehensive damage parts value, lost work expenses, travel expenses, etc. claimed 209,300 yuan from SF.
Mr. Zhang said that the two drones were insured for 100,000 yuan each. He provided a recording saying that during the consultation, SF staff said that when the goods were sent to the airport for security inspection, SF only changed the goods to land transportation because the batteries contained in them failed to pass the security inspection. After many consultations, SF is willing to compensate about 70,000 yuan in accordance with the insurance rules.
Due to the large gap in the amount of compensation, the two sides have not yet reached an agreement.
On February 24, The Paper contacted the staff of the relevant business department of SF Nanjing Jiangning District, which is responsible for negotiating the claim, on this matter, and has not received a valid reply.
Consumer Complaints:
On February 22, Mr. Zhang told the surging news that on December 18 last year, his company contacted SF and airlifted two "Tongjiang Dahai six-rotor hydro- and land electric drones" from Nanjing, Jiangsu Province to Nanning, Guangxi, and placed two orders in the SF Mini Program, both of which were insured at 100,000 yuan, and the freight and insurance fee of each single totaled 1861 yuan, and the two orders paid a total of 3722 yuan.
Mr. Zhang said that the unit price of these two drones is 230,000 yuan, and they must be frontally facing up when transporting, otherwise they are easily damaged. Before the courier picked up the goods, the company's employees had put a "face up" label on the drone's outer packing box. However, when picking up the package, the label fell off, and the company's employees specially reminded the collection master, and the other party promised to attach another label.
Mr. Zhang said that on December 20, the company's employees found that the mode of transportation had been changed to land transportation. According to the details of the waybill, one of the drones was sent directly from the "Nanjing General Distribution Center" to the "Nanning Liujing Transit Station" and was signed off on December 21, 2021, while the other was issued by the "Nanjing General Distribution Center" and passed through the "Lianyungang Haizhou Transit Field" and "Shenzhen Bao'an Transit Station", and then to the "Nanning Express Transit Direct Dispatch Express Station", which was signed off on December 23.
Damage to the drone's camera cover (Images in this article are provided by respondents)
Mr. Zhang said that when the consignee signed for the goods, the goods were not facing upwards, and the "flight control" and "camera guard" of the two drones were damaged, and the "high-definition custom camera" of the other drone was also damaged.
The cargo damage statement presented by Mr. Zhang's company said that due to SF transportation, the product bumps during transportation were too large, causing damage, and the air freight was changed to land transportation without notice, delaying the transaction. The damaged flight controllers of the two drones are worth a total of 100,000 yuan, two camera shields are worth 100 yuan, and a high-definition custom camera is worth 70,000 yuan. In addition, together with travel expenses, transportation expenses and lost work expenses, a total of 209,300 yuan was claimed from SF.
On January 7 this year, Mr. Zhang's company initiated a claim on the SF WeChat Mini Program.
Mr. Zhang said that if two drones are sent by air, they are expected to arrive in two days. However, due to the change to land transport, the delivery time of his company and customers can only be postponed. Now the goods are damaged, and the delivery can only be completed after the company sends people to Nanning for repair. At first, he was only willing to pay 20,000 yuan, but he did not agree to this claim plan.
Declaration of damage to the goods presented by Mr. Zhang's company
Corporate Response:
On February 22, The Paper contacted the claim adjuster in charge of the claim from SF, about why to change the mode of transportation, how to compensate and other issues, the other party said that it would ask the superior leader and then reply. As of press time, no response has been received from him.
Mr. Zhang said that after communication with SF, the staff of the relevant business departments of SF Nanjing Jiangning District came to Mr. Zhang's company on February 23 to negotiate the settlement of claims.
In the recording of the consultation between the two sides on the 23rd, SF's staff said that when the goods were initially sent to the airport for security inspection, because the goods containing batteries could not pass the security inspection and could not be transported by air, SF changed the goods to land transportation. However, this practice was not notified to Mr. Zhang in a timely manner.
According to the consultation recording, SF staff also said that because the two goods did not take the equivalent price insurance, only 100,000 yuan, according to the provisions of the claim, the two goods can be compensated for a total of about 70,000 yuan; no compensation for lost work expenses, travel expenses, etc.
The surging news inquired that there are two kinds of insurance rules for SF, one is the full amount of insurance: the insured amount ≥ the actual value of the goods, the excess part is not paid, the claim amount = the fixed loss amount ≤ the value of the goods; one is the insufficient amount of insurance: the insured amount < the actual value of the goods, and the claim amount = the fixed loss amount * (insured amount / value of the goods).
The information sent by the staff to Mr. Zhang also shows that both orders are insufficient insured, one pays 21739 yuan for maintenance costs, and the other 48185.84 yuan, with a total compensation of 69924 yuan.
Mr. Zhang said that the two sides did not reach an agreement on this consultation and will continue to negotiate after that.
On February 24, The Paper contacted the staff of the relevant business departments of SF Nanjing Jiangning District, who participated in the consultation, on issues such as the content of the consultation and the final compensation plan, but did not receive a valid reply.