Rolls-Royce is a brand that stands at the top of the pyramid of luxury cars, and everyone knows that Rolls-Royce is expensive. Many big cities have Rolls-Royce stores, and ordinary people are very curious about Rolls-Royce, but they dare not go to the stores to get close.
Everyone does not dare to go to the Rolls-Royce store to see the car, mainly because they are worried that they will not buy it and only look at it, in case they are ridiculed by the sales, what should they do? Many luxury sales feel superior, although they can't afford to sell luxury goods, but they look down on ordinary consumers, and even sneer at ordinary consumers.
Mr. Liu, a Guangdong man, went to a local Rolls-Royce store to see the car, and the sales saw that Mr. Liu was dressed very ordinary, thinking that Mr. Liu was not like a rich man, but just came to see the liveliness. When Mr. Liu asked about the sales of some configurations of Rolls-Royce Gust, the sales were ignored and not enthusiastic at all.
Mr. Liu also consulted the sales of Rolls-Royce Cullinan's selling price and booking cycle, and the sales directly visited Mr. Liu: You can't afford to buy, why ask so much? The professor also pointed to a piece of paper on the Rolls-Royce Curry South Car and said to Mr. Liu, you look at what is written on the paper, do not move unless you buy, and then ask me when you are sure to buy it.
The sales of this remark angered Mr. Liu, Mr. Liu came to the Rolls-Royce store really want to buy a car, but the sales are based on appearance, see Mr. Liu dressed ordinary and mock mr. Liu. Mr. Liu took out a bank card in anger and bought Rolls-Royce Cullinan in full on the spot.
The salesman heard that Mr. Liu wanted to buy a car, and thought that Mr. Liu was just joking, and after Mr. Liu repeatedly determined that he wanted to pick up the car, the sales immediately changed his face. Mr. Liu customized a Rolls-Royce Cullinan in full, and after completing the formalities, he called the official headquarters directly to complain about the salesman.
Mr. Liu posted his experience on the Internet, which resonated with many netizens. During the auto show, many people went to the show to see luxury cars, but they did not expect that rolls-Royce sales were not enthusiastic at all, and even expelled some customers who they thought they could not afford.
A man wearing flip-flops wanted to sit in a Rolls-Royce car and feel the configuration, so that the sales could introduce the functions on the car. The saleswoman said directly to the owner of the car, you are wearing slippers is not convenient to get on the car to test ride, next time change clothes to see it. The man in flip-flops was recorded by Rolls-Royce sales and went to buy a Bentley on the spot.
Many Cantonese people have a low-key personality and do not like to show off, although they wear flip-flops and ordinary T-shirts, they do not look like rich people, in fact, these people are really hidden invisible rich people. Many Guangdong demolition households have dozens of apartments under their names, and they have hundreds of millions of yuan in deposits in their homes, and they can fully afford to spend Rolls-Royce.
The job of sales is to introduce the car to consumers, no matter how the consumer is dressed, whether there is a purchase strength and purchase intention, sales must do their own job. Nowadays, more and more luxury cabinet sisters are selling luxury goods on their own, and they divide themselves into the rich people's stalls and ignore ordinary customers.
I hope that these luxury sales can reflect on it, every customer is a god, regardless of whether the customer has the intention to buy, sales should be treated equally. In this article, Mr. Liu's approach is very relieved, since the sales look down on themselves, they will buy a car and then complain about the sales, to see if he dares to receive customers like this next time.
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