Alibaba's small transparency from its inception to today's Ali, inseparable from the group of people who have insisted on struggling since its inception, and now they have become Alibaba partners and become an indispensable part of Alibaba.
Among these people, there is Jiang Fang, known as "Extinction Master Tai", Cai Chongxin, one of the "Eighteen Arhats" who started a business, Jiang Peng, one of the founders of Taobao, and Tong Wenhong, the "Ali front desk" who is most curious about the outside world but whose reputation has declined all the way in recent years...
"Silly and naïve, fierce and lasting", is Tong Wenhong's description of herself. 30 years old to join Ali, a job is more than twenty years, from the front desk sister to become today's Ali general, I have to say that Tong Wenhong has the capital to say that he is "fierce".
One
In 2000, Tong Wenhong, who had just finished her maternity leave, walked on the road to Alibaba with a hint of dazedness.
For the new company that is about to be interviewed, she is not sure, but she thinks that the other party is just a company that has just been established, and she is also a college student who graduated from Zhejiang University, and Tong Wenhong, who is already 30 years old, has ignited a little confidence.
However, what Tong Wenhong did not expect was that she applied for a job this time, but she was rejected.
Before applying for Alibaba employees, Tong Wenhong had 7 years of experience in logistics and trade positions, the first time she came to Alibaba, she went to the assistant position, but what she did not expect was that the personnel rejected her on the grounds that the application needs did not match the actual needs, which made Tong Wenhong hit hard.
In fact, Tong Wenhong's "failure" is inevitable, for Alibaba at that time, it is indeed not necessary to have any assistants, as a start-up company, and there is no logistics of its own, Alibaba does not need logistics personnel nor assistants, so many Tong Wenhong even if he enters the company, there is no practical role.
But Tong Wenhong is not willing, she feels that she can find a place in the company, the most important thing is that she has just ended a year and a half of maternity leave, Tong Wenhong urgently needs a job to let her return to society.
Just as the so-called one birth and two times mature, when Tong Wenhong sat at Alibaba again as a candidate, the interviewer was also surprised.
Given that the company really did not have any suitable assistant positions at that time, Tong Wenhong retreated to the second place and entered Alibaba as a front desk employee.
After she officially joined the company, Tong Wenhong immediately found that she was lonely and brave to squeeze into the company, and the daily work was not easy to do. Although this is a newly established company, the pace of work is very fast.
First of all, there are more phones, as a front desk person, skillfully answering the phone is one of the basic tasks, originally this work should not become a difficult point, but Alibaba's phone is scary, basically the phone has not stopped ringing throughout the day;
Secondly, there are more visitors, more mail, for each visitor, the front desk should not only arrange each other reasonably, but also deal with the follow-up chores generated by each visit, the mail should be sent to each handover person after work money, and sometimes it is too busy to even find time to eat.
The most important thing is that don't look at the many people who come to Alibaba to talk about business, but there are few businesses that were negotiated at that time, and like many startups, the salaries of employees are extremely unstable, and it is common to not be able to pay salaries that month.
At that time, Tong Wenhong's monthly salary was only 500 yuan, and the money was less and more, which was the situation in which she was working at that time.
As an entrepreneur, these are not problems, everyone is ready to suffer hardships, Ma Yun claimed to have eaten nine months of instant noodles during the start-up.
But for Tong Wenhong, workers come to work to make money, and empty talk obviously cannot feed the children at home.
Coupled with the friction between Tong Wenhong and a colleague in the company over trivial matters at that time, she submitted her resignation to her superiors on a whim.
It is difficult to get the resignation of the superior, first, Tong Wenhong from entering the company, work diligently, did not make any mistakes, lost a suitable and stable employee, for the start-up company is undoubtedly a loss;
Second, Ma Yun once mentioned Tong Wenhong alone, believing that she was a material that could be made, and it would be more suitable for her to be promoted to take over her work in time.
In the end, Ma Yun personally found Tong Wenhong and told her that don't look at Alibaba as a small company now, but he is confident that Alibaba will be able to succeed.
In addition, he also encouraged Tong Wenhong, saying that he was very optimistic about her ability, if she could continue to stay in Alibaba, when the company went public in the future, he was willing to give Tong Wenhong 0.2% of the shares, then at that time, Tong Wenhong would be a billionaire.
Whether Tong Wenhong seriously studied the "100 billionaire" in those years, we don't know, but the final result is that she still chose to stay in Alibaba.
For Tong Wenhong, although she really feels that the work is bitter and tired, she cannot deny that the founder Ma Yun is a very charismatic person, he dares to make decisions about things, his mind is clear, his goals are ambitious, and he feels motivated to listen to him after he finishes speaking.
This kind of young people today 100% conclude that it is a "big flicker" leadership personality, but in that year, it was a fierce move to Tong Wenhong.
Tong Wenhong probably did not expect that she had stayed for more than twenty years.
Two
From the front desk "little sister" to the group's chief human resources officer and the chairman of Cainiao Network, what makes Tong Wenhong get all these achievements naturally cannot be just "very stupid and naïve".
Tong Wenhong's next sentence is "very fierce and lasting", and her "fierceness" is first reflected in the courage to take on tasks.
After more than a year in the front desk seat, Tong Wenhong made some achievements with boldness and care, under her arrangement, the company's various trifles began to become systematic and organized, and the superiors who looked at all this in the eyes showed Tong Wenhong a "promotion card" at this time.
They transferred Tong Wenhong to the customer support department, which is a place that can play a better personal role and ability than the front desk, and only 3 months later, Peng Lei, the head of human resource management of the company at the time, said to Tong Wenhong: "You come to be the manager of the administrative department." ”
The administrative manager, unlike the average employee, is already management.
In addition to efficient execution, management needs to have foresight, the ability to manage subordinates, the ability to assign tasks and assemble tasks, which is fresh and exciting for Tong Wenhong.
"I used to be a colleague with them, and I was the front desk, and my position was lower than theirs; now it's a big challenge to lead this team."
When Tong Wenhong heard Peng Lei's appointment, her heart was not without concerns, but under peng Lei's encouragement, Tong Wenhong did not choose to back down, she understood that for her age, this promotion is a very important opportunity, if you miss it, you will not know when it will be next time.
Tong Wenhong in Ali has been responsible for customer service, real estate, logistics, and later began to be responsible for the rookie network, in Ali work for more than twenty years, there are more than ten years she is dealing with steel, cement and warehouse, but at the same time, her meticulous, cautious and responsible, so that she in more than ten years no matter which position is transferred, she has completed the work super strongly.
During the SARS epidemic in 2003, Tong Wenhong, as the chief administrative officer, immediately took decisive measures to isolate sick employees, on the other hand, sacrificed his sleep time to ensure that other employees could work normally at home.
At Alibaba, employees with different working years have different names, "one year incense three years alcohol five years old", those who are awarded the "five years old" ring are those who have worked at Alibaba for five years.
In 2005, Tong Wenhong put on the long-desired "five-year Chen" ring awarded by the company and officially became an old employee.
Of course, Tong Wenhong is not without a retreat. In 2007, Tong Wenhong was in charge of the customer service business in the company, and suddenly was transferred by Ma Yun to be responsible for the construction of the park, Tong Wenhong was not interested in reinforced cement, she said, she did not even manage the decoration of the home, but now she has to be responsible for a larger construction team, she is afraid that she can't do it.
Tong Wenhong felt that she did not understand, but in fact, at that time, few people in charge of the company understood, and everyone could pass each other around the email of buying an elevator, and no one could make a plank.
In the end, Tong Wenhong, who couldn't bear it, still took things to herself, in the end she was angry, she found the CPO peng Lei at the time and said that she hoped that after she was responsible for this business, she would return to the company's main business line, or she chose to retire.
Subsequently, Tong Wenhong looked at the land, took the land, supervised the construction, and the work of one project after another, to retire or to transfer back to the main business, it was so over, no one mentioned it.
In 2009, when the name Jack Ma was not yet famous, Alibaba's "West Lake On the Sword" was already famous, responsible for organizing this event, reflecting the perfect execution in the activity, and spreading the influence of the activity, it was Tong Wenhong.
In May 2013, Alibaba announced the establishment of Cainiao Network as a joint venture with Yintai Group, Fosun Group and five express delivery companies, with a registered capital of 5 billion yuan and Antime investment of 1.6 billion yuan, accounting for 32% of the shares, ranking second shareholder, only after Alibaba.
At that time, Ma Yun himself did not want to understand how the rookie should be implemented, but he had long thought of a suitable person in charge of this business, she was Tong Wenhong.
After 13 years, Tong Wenhong, as a person who once had 7 years of experience in logistics positions, returned to her old bank after joining Alibaba as a "job mismatch" for more than ten years.
This seems to show that the matter of fate is always fixed in the dark.
In March 2016, Tong Wenhong was appointed president of Cainiao Network. Less than a year later, he became the chief human resources officer of Alibaba Group's CPO and the chairman of Cainiao Network. From the front desk "little sister" to this step, Tong Wenhong has also become a legend within Alibaba.
In September 2014, Alibaba successfully listed on the New York Stock Exchange, with a market value of more than $250 billion; in 2022, Alibaba's market value was as high as $307.6 billion, according to the 0.2% of the shares promised by Jack Ma that year, Tong Wenhong is now at least $600 million, equivalent to more than 3.8 billion yuan.
Of course, this is only the result of Alibaba's share conversion, from Alibaba's listing to today, Tong Wenhong's own investment and accumulation, so many years, the outside world has no way of knowing.
But at least, from Tong Wenhong's body, people see the "super power" that comes from hard work and gathers luck and strength.
Tong Wenhong once said that she has come to this day because she has long learned the boss's thinking to work in the working era, not just looking at the problem from the perspective of the worker, so she can learn and master different things in advance.
Probably because the myth has been done for a long time, and now tong Wenhong, who has become the boss himself, has declined from time to time in recent years.
As we all know, after Ma Yun retired, Alibaba, which once had a unique "Ali belief", began to frequently break out social scandals, from the Jiang Fan Zhang Dayi incident to the "807 Ali people shame night", Tong Wenhong's name can always follow the negative news to rush to the hot search, as the company's chief human resources officer, her first reaction after the outbreak of the incident determined the display of Ali's values today.
In the "807 incident", Tong Wenhong replied to the girl involved that "even if it does not constitute a crime, it will be severely punished until expelled", ali people said that this indifferent and inhuman capital face is definitely not what ali employees want to see today.
Therefore, in 2021, because of this sentence, Tong Wenhong was finally punished by demerit.
For Tong Wenhong, her history of struggle and the glory of the past are undeniable, but in recent years, it is also a fact that the old horse has lost its hoof, and it seems that it is common in the rivers and lakes.
epilogue:
In any case, as the first person in Alibaba's history to struggle from the front desk to the president, Tong Wenhong's talent and ability, courage and insight were once commendable.
As for the other merits and demerits, let time judge it.
Author: Black Cat