Highly recognized, Trumpchi won the 2021 China Automotive Service Golden Wrench Award

On December 28, GAC Trumpchi won the 2021 China Automotive Service Golden Wrench Award - Service Innovation Award, which is the third time that GAC Trumpchi has won the award since 2019.

The "China Automotive Service Golden Wrench Award Selection" event is the first professional appraisal of domestic passenger car service brands and value-added service businesses co-sponsored by the media in China. So far, it has been held for the 16th consecutive year, and is an influential platform for the dissemination of automotive service value in the industry.

In order to continuously achieve the ultimate customer experience, GAC Trumpchi began to build a "Golden Triangle Service Model" at the end of 2018, opening a new service model for factory and store direct service customers.

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In the factory-customer relationship, we have united the GAC Research Institute, the technology center, the quality department, the off-site factory, the sales store and other fields, and selected 100 outstanding engineers, who are online around the clock and directly reply to the customer's car consultation questions.

Compete through an internal order-grabbing mechanism and respond quickly to customer questions. Let the customer choose whether to adopt the answer, and for the problem of non-adoption, the factory direct service center will follow up with 100% of the follow-up.

In roadside assistance services, many brands now directly let customers call the manufacturer or sales store telephone contact, as for who the other party is, whether there is departure, when to arrive, do not know.

In order to solve this problem, we introduced the "whole process visual rescue", after the customer APP launched the rescue with one click, it was dispatched by the central rescue center, 100% of the orders were received within 180 seconds, and the customer could view the path of the rescuer in real time in the APP, the estimated arrival time, etc., which greatly alleviated the anxiety during the waiting process. At the same time, the whole process node of the rescue, such as receiving orders, dispatching, and arriving at the scene, can be fully controlled by the factory end to break the rescue black box.

In January 2019, Trumpchi launched 8,000 scooters and distributed them to sales stores across the country for customers to use in multiple scenarios such as maintenance, insurance, and off-site travel, solving the problem of no car available in customers' lives.

In view of the current urban crowd work pace, no time to the store and remote areas of the service scope can not be covered, etc., we launched a mobile service vehicle this year, using our M6 model modification, equipped with tire change, liquid change, maintenance and other functions, for the store to purchase customization, service car with online door-to-door service function, so that customers do not have to go to the store, in the outdoor or parking lot can easily complete maintenance.

"Single pay for people" incentive mechanism

In order to solve the problem of the last 1 km service landing between the store and the customer

We have created a Trumpchi "single salary" incentive mechanism, and the level of each single evaluation will directly affect the amount of salary incentives for service personnel. In this way, the customer's evaluation is no longer averaged, and every customer's experience is really valued. At the same time, it is no longer a fixed cycle to force store-side service improvement, but has become an instant evaluation to drive service personnel to spontaneously improve themselves.

In the future, we hope that through the application of big data such as the Internet of Vehicles, the service will occur before the needs of customers, and the passive waiting service will be changed to an active mining service; the direct service center we are expanding and building will also penetrate 100% into the online service.

We are gradually practicing our service concept and bringing customers a one-stop ultimate service experience.

Brand upwards, products first, GAC Trumpchi concentrated on the layout, fully renewed and returned. Relying on the GPMA architecture, it is equipped with a number of black technologies such as Juxing chassis and ADiGO intelligent interconnection system. The new second-generation GS8, Shadow Leopard, Trumpchi GS4 PLUS and other models, behind the debut of the popularity is the improvement of our independent research and development strength

In the future, GAC Trumpchi will continue to focus on user experience, continue to bring higher value products, technologies and services to consumers, and promote GAC Trumpchi to become a high-value Chinese automobile brand that consumers are willing to choose and trustworthy.

Active time

From February 11, 2022 to February 11, 2022