The Spring Festival is a time of family talk and family reunion
The railroad workers were still busy as usual
They are on holidays
With professional and warm service
"Keeping the Good" for people on the go
"Serving passengers is not because I wear this railway uniform, I think of the station as my home, and helping passengers is helping my family." This is the belief that Li Qi, a comprehensive controller of the Comprehensive Command Center of Guangzhou South Railway Station, has always adhered to for 10 years.
At about 10 o'clock on February 1, half an hour before the takeover, Li Qi was working as a guide volunteer in the transfer area on the first floor of Guangzhou South Railway Station, and was suddenly stopped by passengers: "We have been sitting here for more than 20 minutes, and the handbag next to it has not been claimed, and it should be the lost items of other passengers." ”
Li Qi took the leather bag and inquired about it for a few rounds without success, handed the bag to the lost and found office, and broadcast the transfer area on the first floor to find the lost owner, refreshing the 12306 customer service work order over and over again. Eight minutes later, the Lost Items Collection Office called and told Li Qi: "Passengers have heard the radio and come to claim it!" ”
"Our work is behind the scenes, we serve with heart, and travelers will definitely feel it." Li Qi said.
The passenger transportation work of the 2022 Spring Festival is an extraordinary challenge for passenger passengers, in addition to doing a good job in the transportation service of the sudden increase in returning passengers, it is also necessary to do a good job in epidemic prevention and control.
Lu Xuying, the captain of the first EMU in the Guangzhou passenger section, will conduct safety inspections at each key part of the carriage in his work. When providing services to passengers, we provide targeted services for different groups of travelers.
When encountering children riding in the car, she will warmly remind parents not to let their children run and jump in the carriage, and not to use the facilities and equipment in the car alone. While doing a good job in organizing and disinfecting passengers, we also publicize the knowledge of epidemic prevention and control to passengers, remind passengers to wear masks on the bus, and ensure the safety of passengers to the greatest extent.
With professional services, we will achieve the goal of "good safety, good order, good service, good emergency response, good image, good efficiency, and good prevention and control" of the Spring Festival.
"038, there are passengers at the entrance who need wheelchairs."
"038 received, will arrive soon." Huang Puying, a service desk worker, responded quickly.
Mr. Wu, who originally asked for help, was unable to walk because of the unbearable pain caused by the leg surgery, and booked the key passenger service of 12306 online in advance. Huang Puying guided Mr. Wu to the love waiting area to wait. At 0:12, Mr. Wu was successfully sent to the car.
"Thanks, today is really hard for you. No one to help me I don't know what to do. You little girl pushed me uphill and downhill so hard, and walked so far! Mr. Wu said excitedly.
On the C6903 train from Guangzhou South to Zhanjiang West, Chen Jianying, the captain of the third line of the Guangzhou Passenger Section, inspected the carriage. She carefully checked each fire extinguisher, carefully counted emergency and service supplies, and sorted out the bags on the luggage rack.
During the inspection, Chen Jianying saw that a child would not use an electric tea stove, so she patiently introduced the use of an electric tea stove.
"This Year's New Year, from Chinese New Year's Eve to the fourth year of junior high school, I have stayed on the job, and since I have been engaged in railway service work, I have understood the great significance that this profession has given us." In the eyes of train captain Chen Jianying, he was full of love for railway service work.
Ms. Huang, who lives in Shaoguan, said: "Today is preparing to take the child back to her hometown for the New Year, just in time for the Spring Festival Gala of this train, the programs prepared by the train staff are very colorful, which makes me feel the atmosphere of the New Year in advance, and I am particularly happy in my heart." ”
On the G6173 train of the Guangzhou-Kowloon Passenger Section High-speed Railway Moving Fourth Team, the train staff carefully prepared a train Spring Festival Gala to let passengers experience a different "New Year's flavor" on the train.
At 20:08 on the same day, the train departed from Chenzhou West Railway Station, and the lively "Spring Festival Gala" was accompanied by the train captain Song Jun to extend New Year greetings to the passengers. On the train, the attendant Yu Huishu and the passengers pasted window flowers together to feel the festive atmosphere, and also prepared activities such as idiom solitaire, songs, dances and other activities, so that the passengers involved clapped their hands and applauded. Everyone took out their mobile phones to take pictures and record this beautiful moment.
"This year is my 20th Spring Festival, but also the 20th train Spring Festival Gala, we are prepared in advance, the Chinese knot, window flower, Fu character and other ornaments on the train, with passengers to paste Fu characters, window flowers, hang Chinese knots, together to welcome the arrival of the New Year." Train captain Song Jun said.
During the Spring Festival, Sanya Railway Station ushered in the peak of passenger flow, in order to facilitate passenger travel, Sanya Railway Station took many measures to ensure the smooth travel of passengers.
In terms of epidemic prevention and control, Sanya Railway Station has increased the frequency of disinfection of key areas and key parts. At the same time, 4 anti-epidemic integrated machines and temperature measuring instruments were arranged at the entrance of the station, and volunteers were sent to guard the first station "checkpoint" to ensure that every passenger entering the station was holding a health code.
The self-service ticketing terminal in the ticket hall of Sanya Railway Station has added the function of changing electronic tickets, and passengers can complete the refund and change of tickets at the automatic ticket vending machine. At the same time, Sanya Railway Station continues to retain manual ticket sales, cash tickets, telephone booking and other service methods to ensure that people off the Internet are convenient to purchase tickets.
In terms of serving passengers, Sanya Railway Station set up a party member commando team with the theme of "reunion action, let love go home", and the commandos were distributed in the ticket hall, real-name system, station entrance, ticket gate and other posts to ensure that passengers traveled safely and warmly.
During the Spring Festival, in order to add to the festive atmosphere, the G5/6 group of the Changsha Passenger Transport Section Mobile Second Team brought a chinese new year interactive program to passengers on the G1348 and 1352 trains.
"Please speak the idiom with the 'tiger', and the traveler who answers the idiom the most will receive a beautiful small gift." As soon as the train commander Shi Biao's voice fell, the passengers raised their hands to rush to answer, "Tiger tiger shengwei", "Crouching tiger hidden dragon", "like a tiger adding wings", "living dragon and living tiger", "dragon groaning tiger roar"... Idioms with the word "tiger" blurted out in the rush of passengers.
An 88-year-old grandfather Mao said the most idioms and the most complete, and also read the Spring Festival to everyone and sent blessings to the carriage passengers.
Finally, the passengers sang "My Motherland and Me" in unison to express their New Year wishes for the motherland and their families. For a time, the carriage was full of joy and laughter, and the applause continued.
"You are so hearted, we feel very warm and at ease. These interesting and meaningful programs really alleviated the fatigue and brought joy to our journey. Passenger Mr. Wu gave a thumbs up to the entire staff of the train.
Produced by China Railway Guangzhou Bureau Group Co., Ltd. Rong Media Center
Text: Severe Winter Jing Chong Lin Hao Yang Xinfei Liu Hao Tang Xiaoping Liu Ya Zheng Chunchun Li Shan Feng Bingjie Zhao Feiyu Huang Weiwei Wu Huili Chen Kerui Jin Yang Zhang Qiu
Editor: Wu Fan