If you want to check the balance of the provident fund, say to it: "Query my provident fund", it will respond quickly, and the real-time balance can be displayed after completing face recognition. If you want to apply for a social security card, say "apply for a social security card", it will pop up the online application portal. It is a newly launched intelligent little assistant with human-computer interaction capabilities in the "Spike Easy To Do" APP.
According to the relevant person in charge of the Municipal Affairs Service Data Management Bureau, the intelligent assistant is a comprehensive intelligent service module created by the bureau to further optimize the user experience of the "Sui HaoBan" APP and use artificial intelligence and big data technology. Up to now, the intelligent assistant has focused on high-frequency businesses such as provident fund, medical insurance, and social security, extracted knowledge of the work guide of 2115 commonly used matters, and integrated and optimized 2242 frequently asked questions, which can provide personalized services of "second return, smart return" for enterprise citizens.
It is revealed that in the future, the intelligent assistant will continue to focus on the needs of users, and continue to launch innovative service models such as thousands of people asking questions that fit the user's attributes, private customization of hot information, and intelligent reasoning of consulting matters, so as to provide users with more intimate and efficient exclusive intelligent services, so that all "Spike Easy To Do" APP users can feel the sense of gain and happiness brought about by the construction of digital government.
"Spike easy to do" intelligent small assistant innovation function
1. With convenience as the goal, create a "Q&A is query" service model. At present, the intelligent assistant has opened up the query interface of provident fund and social security matters, and users can directly query relevant information through voice. Take the CPF enquiry as an example, and complete the question and identification to obtain the inquiry result.
2. Take service as the principle to create a new model of "consultation + handling" integrated service. Through intelligent analysis of the needs of more than 10 million users, the formation of a more convenient answer language for corporate citizens to understand, accurate provision of office materials, handling paths and other consultation answers, and open the entrance of the online office, users can directly click to handle.
3. Take the user as the center and create a "guided consultation" service model. For matters with many types of subdivisions and complex handling processes, the intelligent assistant uses artificial intelligence and the knowledge base system to sort out the needs of the masses layer by layer, adopts the dialogue mode to guide the masses to deal with them step by step, and simultaneously provides work guidelines and professional answers.
Text/Guangzhou Daily, Xinhuacheng Reporter: Huang Qing Correspondent: Sui Zhengshuxuan
Guangzhou Daily New Flower City Editor: Lin Chuanling