"Busy, really busy!" At about 14:00 on January 12, after several appointments, the reporter finally met Xu Ying, the account manager of the government and enterprise account department of Yunshang Guizhou Company, who was called "YingGe" by colleagues.
A neat short hair paired with delicate light makeup... Xu Ying in front of her is not tall, and the person is also thin, but between her words and demeanor, there is a spirit everywhere, and the atmosphere accumulated by years of experience.
Xu Ying at work (middle)
"It is precisely because everyone thinks that she is as responsible as a man, not to rip off, not to prevaricate, and to love sports, so everyone calls her 'Brother Ying'," Du Wanhua, who has worked with Xu Ying, told reporters.
What makes everyone most admirable is that Xu Ying can always charge forward at the critical time, keep in mind the company's "perfect" culture, and complete herself in the completion of customers and colleagues.
"I don't think there's a road that can't be done." At the beginning of her appointment as the account manager of the government and enterprise account department in 2019, Xu Ying made a deep impression on everyone with her seriousness, hard work and persistence when she encountered the first challenge.
At this time, there were only 3 people in the government and enterprise customer department. On the one hand, it is necessary to promote the new model of "one cloud, one network and one platform", on the other hand, it is required to complete the "big return visit" of 64 provincial units within 2 weeks to find out the situation of 112 cloud network projects.
At the time, everyone thought it was an "impossible task."
As an old party member and employee, Xu Ying encouraged everyone to "twist into a rope, there is no difficulty that cannot be overcome, do it!" ”。
"The reason why it is 'impossible' is that everyone sees the comparison of 3 people and more than 60 unit figures and a kind of fear, as long as you do it steadily, you are completing it step by step or on the way to completion." Xu Ying gave everyone an analysis.
Having said that, Xu Ying also felt great pressure in her actual work, "the most obvious feeling is that there is no trust and support, and the progress of the work is slow or even stagnant." ”
"Why doesn't he still trust me?" What else are we not doing well? What should I do next? ”...... At this time, Xu Ying always looks for reasons and answers from herself.
"Trust is built up little by little." Xu Ying, who is well versed in this theory, began to spend more thoughts on the service, insisting on "first doing the service in place", the explanation of the instructions, the explanation of the explanation, once not twice, twice not three times...
Xu Ying remembered that there was a contract that took eight months to sign, and according to the normal process, it was a one-month thing. "Because I don't understand, I can only cooperate repeatedly to find a basis and explain" Xu Ying, who has insomnia several degrees due to excessive pressure.
When getting the contract, Xu Ying was relieved, "The process of communication is difficult, and this process is also a process of constantly building trust" Xu Ying said, you take the user's affairs as your own business, and the problem can always find a solution.
It is this spirit that she has won the trust and support of customers time and time again.
"Xu Ying, there is something that may require your help" "Xu Ying, you come to see this matter, help us think of a way"... Nowadays, Xu Ying's business is no longer limited to the cloud network platform, and she has done her best to solve some work outside the business.
"Personally, there must be blind spots," Xu Ying said bluntly, but she never shy away from integrating internal resources, coordinating various departments, jointly solving customer problems, and doing her best to respond to customer needs.
Sometimes, this response may be just a suggestion, or an idea of intensive construction to help customers complete tasks and save financial funds, "what is the matter, they take the initiative to discuss with us," Xu Ying said, in the past 4 years, her biggest gain is the trust of customers.
Xu Ying in life
Of the more than 130 letters of commendation received by the company, Xu Ying received 15, including one from the Party School of the Provincial Party Committee.
Xu Ying remembers that at that time, the "smart campus" of the party school of the provincial party committee was under construction. March is in the critical period of epidemic prevention and control, she and her team partners bravely shouldered the heavy burden, followed up the project dynamics daily, actively coordinated all parties, and effectively promoted the construction of the project while ensuring the strict implementation of the epidemic prevention and control requirements.
Gold cup silver cup, not as good as customer reputation.
"At the beginning, I didn't know or trust you in Guizhou on the cloud, and even there were doubts, but now we are relying more and more on Guizhou on the cloud." When visiting the leader of a customer unit, the customer's words made Xu Ying feel that all the efforts were worth it.
Obtain the Project Management Professional Certification (PMP Certificate), Agile Project Management Professional Certification (ACP Certificate), pass the National Computer Software Level Preliminary Examination, and obtain the professional title of Engineering Series Big Data Professional Assistant Engineer...
Xu Ying is still constantly "charging", constantly improving her knowledge reserves, and growing together with the company in order to better serve customers.