The elderly living alone from the "dilemma" to the "two stools" Pengzhou's "love file" accurately send warmth

"Thank you for helping me take care of my grandmother, you guys." Recently, Mr. Zhang, who is working in Shaanxi Province, called Cai Bo, secretary of the Party Committee of Yuantongba Community in Tongji Town, Pengzhou City, to thank him. It turned out that his grandmother lived alone at home and fell into a "dilemma" due to her mobility problems - it was difficult to eat and wash clothes. After visiting the yuantongba community volunteers and grid members to understand the situation, they took turns to deliver meals to the elderly every day, and also helped her change her clothes every week. Since then, the "dilemma" has become "two poops".

It is reported that Tongji Town, Pengzhou City, can accurately send warmth, in addition to the community cadres footsteps diligently, the situation of each household to feel "clear", in addition to relying on a powerful "weapon" - a "love file". "We have set up an archive team, and all the people in need visited over the years have been registered one by one, including their names, addresses, living needs, causes of difficulties, types of difficulties, etc. are recorded separately and dynamically updated." The relevant person in charge of Tongji Town told reporters: "The accumulation of such archives over the years can accurately query and identify the people in difficulty." ”

Locking down service objects is the first step, and how to service is the key. Tongji Town has carried out fully targeted services in the form of "simplifying procedures, first aiding" and "checking and using now, and being accurate in place" for 11 types of key assistance targets such as empty nest elderly people living alone and scattered special hardship cases. A total of more than 1,200 village (community) cadres, grid members, building chiefs, etc., were arranged to pair up with the people in need. Through door-to-door, telephone, video and other means of visiting, daily to provide care for the people in need, material procurement and other intimate services, to achieve full coverage of help and assistance.

"Next, we will also make good use of this small book to provide accurate and intimate services for the people in difficulty, realize the transformation from 'finding the masses' to 'finding the masses', and strive to let the people in difficulty have more sense of gain and happiness." The relevant person in charge of Tongji Town, Pengzhou City, said.

West China Community Media reporter Li Yuelin

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