Use time-lapse services to narrow the "heart" distance

Author: Li Zhiying

In order to solve the problem of overlapping residents' commuting time and community office hours, since September 2021, Gusu District of Suzhou City, Jiangsu Province, has focused on building 31 "weekend communities" to meet the needs of residents to the greatest extent by extending community service hours, expanding service functions, and implementing the "social conditions and public opinion contact day" system. Up to now, through the "no closing" service, a total of about 4,000 appeals have been solved in terms of old-age medical treatment, transportation and travel, and governance of old communities. (China Organization Personnel News)

The community is the basic unit of serving the masses, serving the masses in every detail, and being closest to the masses. In addition to normal working hours, how to solve the problem of "eight hours other than" for the masses? It is necessary to meet the needs of the masses, but also to find an appropriate way for the community to serve the masses and meet the needs of the masses for production and life to the greatest extent. Then, this requires continuous changes to the traditional service model, from the service time, service content, service methods to improve.

Extended time, service expansion. On the surface, it is a time extension, but in fact, it is a service expansion. Because the service "does not close", it is not only an extension of the service time, but also an extension of the service space, enriching the service content, and expanding the coverage. In particular, according to local conditions, extend the community party and mass service center, "alley red rhyme" micro-position working day to 8:30 pm, weekends, holidays open to the public and provide services, the establishment of community party and mass service center appointment platform, through online, offline and other channels to do a good job of appointment registration work, this series of measures let the masses feel the precision, strength and depth of community services.

Behind the "no closing" of services is the gradual improvement and improvement of the mechanism and system. For example, the implementation of the government service appointment mechanism, so that the transfer of party member relations, the mediation of residents' contradictions, social security and aging, and other matters that can only be handled on normal working days can be handled on weekends, which greatly facilitates the diversified needs of the masses for community services. Another example is to explore the system of community workers working at the wrong time, and uniformly allocate community workers to their posts and provide services through methods such as staggered time transfers; promote social work assistants and agency services, so that residents can run less errands and achieve practical results.

Service delay, relationship closer. Turn time-lapse services into 24/7 services so that those who miss out on normal community hours for other reasons can still receive community services. "No closing" constantly closes the relationship between community workers and service recipients, which contains the "thick temperature" of the community for the people. In particular, relying on community party organizations to launch non-working day service projects for the people, providing the masses with diversified services such as red experience, cultural inheritance, and community governance. Mobilize the resources of government organs, state-owned enterprises, "two new" organizations and other joint construction units to promote the formation of a harmonious atmosphere of neighborhood harmony and mutual assistance.

Use time-delayed services to narrow the "heart" distance between community cadres and the masses, unite and build and share new impetus together, and work together to open up a happy and beautiful new life. (Li Zhiying)

Source: Hebei News Network