The Langfang Development Zone Taxation Bureau launched a "trilingual service" to facilitate taxpayers

The Taxation Bureau of the Development Zone launched a "trilingual service" to facilitate taxpayers

Built the first tax service hall in Hebei Province to integrate regular services, English services and sign language services

Hebei News Network News (Hebei Daily reporter Meng Xianfeng correspondent Yu Yang) "We use warm and fine service to let deaf and dumb people feel the warmth of taxpayers. At the beginning of 2022, the Langfang Development Zone Taxation Bureau of the State Administration of Taxation officially launched the "trilingual service", building the first tax service hall in Hebei Province that integrates regular services, English services and sign language services.

Langfang Development Zone is a state-level development zone, the tax bureau of the development zone serves 142 foreign-funded enterprises, the foreign personnel in the zone are relatively concentrated, and the demand for English services is obvious. In view of this feature, the tax bureau fully mobilized the English professionals in the bureau, set up an English service window and remote assistant seats, set up an English publicity and counseling team, provided professional English services to foreign-funded enterprises, international exhibitors and foreign personnel in the region, and selected English backbones to participate in the bilingual service team of the Winter Olympics of the Provincial Taxation Bureau to carry out winter Olympic tax services.

For the deaf and mute group, the Langfang Development Zone Taxation Bureau adheres to the concept of "service when there is demand", and carries out practical sign language training for all the staff of the tax service department, building a bridge of heart-to-heart communication and realizing "silent" service. In order to ensure that the service is not disconnected, the tax bureau has also adopted a service model of "commissioner guidance + full follow-up", so that "silent" wins "sound".

Focusing on the details, the tax bureau simulates and predicts the possible problems of "urgency, difficulty, and expectation", carries out lectures on basic etiquette and civilized language, sets up special areas for the elderly and disabled and speedy passages, sets up "smile guidance" commissioners and "unsatisfactory please find me" special posts, equipped with emergency supplies such as flower glasses and wheelchairs, and provides more intimate personalized services.

Pay attention to Hebei News Network to learn about the latest news in Hebei.