Collect hard fees to help grab tickets? Can I purchase tickets for acceleration packages? Guangzhou Railway Group responded

Source: Zhongxin Jingwei

Zhongxin Jingwei January 20, the Spring Festival has begun, home for the New Year train tickets have been grabbed? Online various ticket-snatching acceleration packages have been questioned to collect "IQ tax" while there is still a market, in this regard, the railway once again reminded that the ticketing software acceleration package does not have the right of first refusal, 12306 standby function is to pick up the leak artifact.

Ticketing software acceleration packs do not have the right of first refusal

In response to the phenomenon of "ticket snatching acceleration package" in the online ticket purchase software reflected by the masses, on January 19, Huang Jinbo, deputy director of the ticket management office of the passenger transport department of guangzhou railway group, made it clear in the program that the ticket source of the third-party ticketing software is from the official website of 12306, and there is no priority right to purchase tickets for the purchase of "acceleration package".

Huang Jinbo said that the use of ticket-snatching software by third-party websites and mobile phone clients to purchase tickets has the risk of delayed production, excessive refund and change fees, and leakage of personal information.

In fact, 12306 has already made it clear that the "acceleration package" does not have the right of first refusal to purchase tickets.

On October 11, 2021, the "Railway 12306" WeChat signal issued a document on the 11th that the acceleration package used by consumers cannot have the right of priority to purchase tickets.

In view of the fact that passengers will purchase some acceleration packages and other services when buying tickets in order to improve the ticket purchase rate, 12306 pointed out that these so-called "acceleration packages" are designed and provided by third-party platforms, not the official functions of the railway 12306 website, and cannot guarantee that tickets are provided to users. Therefore, the acceleration package used by consumers does not have the right of priority to purchase tickets, no matter which ticketing software must eventually queue up in the railway 12306 ticketing system to "get on the train".

12306 Reminds that third-party mobile clients and third-party purchasing websites also have risks such as delay in ticket issuance by ticket snatching software, excessive refund and change fees, leakage of personal information, and slow refunds.

12306 also reminded that the standby ticket purchase is an official free "leak collection artifact" launched by the railway department. When purchasing tickets, passengers can wait in line online if they do not have tickets for the required trains and seats. When there is a refund for the corresponding train or seat, the system will automatically redeem (purchase) the ticket.

During the Spring Festival, 12306 provides a 24-hour refund service

In response to the refund problem, Huang Jinbo said that the ticket sales time of 12306 is from 5 o'clock to 1 am the next day, in addition to providing 20 hours of ticket sales services, it also provides 24 hours of Internet uninterrupted refund services. Refunds can be made from 25 minutes before driving to before driving.

The sales point collects a hard fee to help grab tickets to cancel the qualification for sales

In response to the phenomenon of offline officially authorized sales points to collect "hard fees" to help grab tickets, Guangzhou Railway Group responded that the sales point did not reserve tickets, and it was illegal to charge more than 5 yuan in handling fees, and once the illegal charges were verified, the qualification of the sales points would be cancelled. (Zhongxin Jingwei APP)