Customer first, honest and trustworthy, win-win cooperation, hard work and enterprising
It affects the Shell Man all the time
This is both a respect for industry norms
It is also Shell's commitment to customers
In the first quarter of 2022, in the selection of new brokerage models of Taiyuan city-level platform in Shell Taiyuan Station, Zhang Zhiyu of the Finance Department was selected as the benchmark of city-level "hard work and enterprising" values.
Role model stories
When I first joined the shell, I encountered such a thing, except for the other subjects in Central, all other subjects were shared and did not need to be manually recorded, but the remaining central subjects (Jinzhong and Taiyuan Central) all manual accounting work was not a simple thing, Zhang Zhiyu took the initiative to undertake the accounting matters of the main body of Central, but just took over the old man who understood the accounting matters of Central left the job, and many accounting matters could not be connected. In order to do a better job in accounting, as long as there are Central accounting colleagues in the group he will ask one by one, coupled with his understanding of gradually completing the accounting matters of Central on time, and on the basis of completing on time, he has summarized his own methodology, and manual accounting has become handy.
During the processing of accounting, a store owner in the former Central looked for Zhang Zhiyu to withdraw from the alliance, according to the information of the store owner, Zhang Zhiyu checked the book balance without a deposit to be refunded, in order to better convince the store owner he checked all the accounts involved in this storefront, after checking the storefront before due to the violation of the penalty of the deposit, at the same time he also found the store owner himself signed and confirmed the document to solve the withdrawal matters.
After sorting out the accounting matters in Central, in order to better serve the store owner and CA manager, he took the initiative to undertake the daily Q&A of the store owner and the CA manager, and for the questions asked by the CA manager and the store owner, he knew the first time to reply, and did not understand the market inquiry reply.
Among them, there is a store owner to find Zhang Zhiyu, consulting the store system shows that the fee has been refunded but the recipient did not receive the money problem, he entered the A+ system for the first time to see that no problem was found, and then called the customer service to inquire and did not find the problem, and then submitted a work order under the customer service suggestion, and the problem was solved in a short period of time. More and more questions were answered, and Zhang Zhiyu sorted out the documents for the questions often asked by the store, which was convenient for the small partners who took over the Q&A matters later to use directly, and did not have to take the detour of self-exploration.
In the context of the company's cost reduction and efficiency increase, the finance department is not only a cost reduction department can also be an efficiency improvement department, Zhang Zhiyu wants to help store efficiency through project thinking project establishment practice, the current Taiyuan pilot plan has been successful, and the later stage will also strictly guarantee the implementation of the project. Although there are many problems in the work, but in the process of customer assignment one problem after another has also found a way, in the future work to adhere to long-term ism, not afraid of failure, in the adversity to break through themselves, to achieve self-iteration is also Zhang Zhiyu's goal.
The role model said
In daily work, what are the aspects of hard work and enterprising?
In my daily work, I always adhere to the result-oriented, encounter difficulties are not afraid of failure, dare to break through in adversity, from Central accounting to store Q&A to improve the profit conversion rate of the store and finally to the new house work, every time I accept new work content and challenges is a practice of breaking through myself to achieve self-iteration.
How does it feel to be the benchmark for customer priority?
One of the essences of the shell is related to values, hard work is an aspect of the value, in the future work will be more shell values-oriented, work and constantly put the values into practice, but also affect the people around the practice of values.