On January 17, the 2022 Spring Festival kicked off, and China Railway Lanzhou Bureau Group Co., Ltd. launched the "Happy Chinese Year, Safe Way Home" activity. Photo by Jiumei Danzeng
Lanzhou, 17 Jan (China News Network) -- On the first day of the Spring Festival, Chen Shuyan experienced "people on the road." She lost her carry-on luggage at the security checkpoint of Lanzhou West Railway Station, and she could only postpone the trip, all plans changed due to a lost school bag.
The 2022 Spring Festival starts on the 17th and ends on February 25, with a period of 40 days. The reporter learned from the Lanzhou Station of China Railway Lanzhou Bureau Group Company that during the Spring Festival in 2022, Lanzhou Station is expected to send 1.98 million passengers, with an average of 49,500 passengers per day, an increase of 6.4% over the same period in 2021.
The picture shows the maternal and child experts in Gansu Province carrying out infant and young child care training at Lanzhou West Railway Station. Photo by Zhang Boxing
Found that the luggage was lost, Chen Shuyan came to the Lanzhou West Railway Station service desk for the first time to ask for help from the staff, about an hour, she received a notice, went to the waiting hall to claim her lost belongings. For Chen Shuyan and other passengers who lost their belongings, Tian Wei, a police officer at the Lanzhou West Railway Station Police Station of the Lanzhou Railway Public Security Department, repeatedly advised passengers that during the Spring Festival, the passenger flow is large, and they must be vigilant and take good care of their belongings.
Tian Wei said that in the 2022 Spring Festival, the Lanzhou Railway Police strictly implemented various safety precautions, in addition to in-depth crackdown on "theft and deception" activities, but also explained relevant laws and regulations to passengers, carried out various forms of on-site demonstrations such as anti-pickpocketing, prohibition of prohibited contraband, etc., and better displayed the knowledge of anti-theft, ticket purchase safety knowledge, and ride safety precautions to passengers. Through the experiential interactive session, the police interacted with the passengers on the spot, so that the passengers could further understand the safety knowledge of the Spring Festival ride.
On the same day, in order to enhance the people's sense of security and happiness in travel, China Railway Lanzhou Bureau Group Co., Ltd. launched the "Happy Chinese Year, Safe Way Home" activity at Lanzhou West Railway Station while optimizing the allocation of transportation capacity. Through activities such as "Travel Epidemic Prevention and Control Knowledge Lecture Hall", "Warm Winter Volunteer Service", anti-telecom fraud publicity and "stolen goods return ceremony", we will further create a "safe, orderly and warm" atmosphere of railway Spring Festival.
In the "Mother's Love Ten Square" mother and baby room, Liu Yana, a passenger transporter at Lanzhou West Railway Station, listened to the explanations of the experts of the Gynecology and Child Health Department of Gansu Provincial Maternal and Child Health Hospital and admitted that although she was still a single person, she had basically mastered the knowledge of infant and child care such as how to make milk powder, which could provide services for passengers holding babies and enhance their sense of happiness on the journey.
In addition to providing intimate services, during the Spring Festival, the Lanzhou Railway Bureau strengthened big data analysis in accordance with the requirements of the current epidemic prevention and control situation and the needs of Spring Festival passengers, implemented "one map a day", and flexibly and accurately arranged transportation capacity online according to changes in passenger flow to meet travel needs.
The picture shows the staff of Lanzhou West Railway Station explaining the relevant convenience measures for the Spring Festival. Photo by Jiumei Danzeng
Among them, affected by the epidemic, from January 17, 25 pairs of EMU trains and 1 pair of pusu trains in the direction of Lanzhou West to Xi'an North, Yinchuan to Zhongwei South, yinchuan to Xi'an North will be suspended, and the operation section of 1 pair of Pusu trains from Dunhuang to Xi'an will be adjusted to Dunhuang to Tianshui.
Affected by the Qinghai Menyuan earthquake on January 8, the equipment of the Lanxin passenger line was damaged, and all the EMU trains passing through the Lanxin passenger line were suspended. In order to meet the travel needs of passengers, from January 17, 5 pairs of Pusu Linker trains from Lanzhou to Urumqi, Jiayuguan to Shanghai, Lanzhou to Jiayuguan, Lanzhou to Yumen will continue to be added to meet the needs of passengers going to Jiayuguan, Zhangye, Jiuquan and Entering Xinjiang.
During the Spring Festival in 2022, the railway department also extended the refund and change service time, the Internet provides a 24-hour refund service, and the standby ticket purchase service deadline is 2 hours before driving, which further facilitates passengers to apply for refund, change and standby ticket purchase. By improving the level of service refinement, we can better meet the diversified travel needs of passengers, strive to improve the travel experience of passengers, and warm the way home. (End)