Since its launch at the end of February 2020, the "Communication Itinerary Card" has provided services for the people of the whole country for nearly 23 months, facilitating the healthy travel of the masses during the epidemic. Recently, the epidemic situation in various places has continued to be severe, and with the Spring Festival and the Winter Olympics approaching, the number of itinerary card inquiries is also gradually rising.
We found that we have recently encountered some problems when using the itinerary card query service, such as what the itinerary card asterisk means, why the itinerary cannot be found, why the itinerary information is not updated, etc. In order to answer questions for everyone, we collect and sort out high-frequency questions, and answer them here one by one.
Q: What does the asterisk "*" on the itinerary card mean?
A: The "*" asterisk in the upper right corner of the place of visit indicates that there are cities containing medium- and high-risk areas in the past 14 days of the trip, and does not mean that the user has actually visited these medium- and high-risk areas.
Note: The asterisk "*" has nothing to do with the user's personal health status, and is only used as a reminder sign containing cities in medium- and high-risk areas for easy inspection by managers.
Q: How long does it usually take for the itinerary card asterisk "*" to disappear?
A: When your itinerary in the past 14 days does not include cities in medium- and high-risk areas, the asterisk will disappear on its own.
Q: Is the itinerary card asterisk "*" mark updated?
A: The asterisk mark will change according to the identification of medium- and high-risk areas in each city by the epidemic prevention department, and will be updated according to the latest information released by the local health commissions, and the data update will have a certain time difference, usually within 24 hours to complete the synchronization.
Q: Can I travel with a "*" on my itinerary card?
A: If your itinerary card has an asterisk "*", indicating that there are cities in your itinerary that include medium and high-risk areas in the past 14 days, you need to further confirm whether you have ever been to medium- and high-risk areas, and if you have been, you need to strictly follow the epidemic prevention management regulations of your area to report to the relevant management departments; if you have not been, you need to understand the travel policies of various places in advance before traveling, and judge whether you want to continue to travel according to the epidemic prevention management requirements of various places.
Q: Will the itinerary strip "*" be quarantined?
A: The itinerary card with an asterisk "*" indicates that the user has cities that include medium- and high-risk areas in the past 14 days of the itinerary, and does not mean that the user has actually visited these medium- and high-risk areas. When the epidemic prevention management personnel see the user's itinerary card with an asterisk, it is recommended to further verify whether the other party has actually been to a medium- and high-risk area, and then follow the local epidemic prevention policy to determine whether isolation is needed. Isolation is not recommended for itinerary card users with an asterisk.
Q: What data is the itinerary card calculated on?
A: The itinerary card analyzes the mobile phone signaling and call list data, which is obtained by the operator through the location of the base station where the user's mobile phone number is located. Due to technical reasons such as the possible cross-coverage of base station signals, limited accuracy of signaling data, and delay in data update, there may be some deviations in the trip card service data. If there is a serious deviation in the results, please contact the customer service of the affiliated operator in time to verify (Telecom 10000 / Mobile 10086 / Unicom 10010).
Q: What should I do if the itinerary inquiry is not accurate? I haven't been to A but it shows / I went to B but it doesn't show up.
A: The itinerary card service uses base station data, in order to ensure continuous communication and achieve coverage without blind spots, the signals of the two base stations at the junction of administrative divisions may be cross-covered, resulting in mobile phones may use the base station signals of neighboring cities without roaming. In addition, staying in a city for less than 4 hours will not be recorded. Overseas travel records require you to activate the use of international roaming services while you are abroad. If there is a serious deviation in the results, please contact the customer service of the affiliated operator in time to verify (Telecom 10000 / Mobile 10086 / Unicom 10010).
Q: What should I do if I can't find the itinerary on the itinerary card?
A: The itinerary card analyzes mobile phone signaling and call list data, so the premise of having travel data is that you generate this data during the use of the mobile phone. If you can't find your trip, you can try making a few more phone calls, or turn off your Wi-Fi connection to use 4G traffic, and you'll usually be able to find your data the next day. In order to avoid the location deviation caused by the coverage of the base stations in adjacent cities, the itinerary card sets the judgment condition of meeting the 4-hour stay, so that in one day, the earliest-latest call or traffic use record time span needs to exceed 4 hours (such as 7:00 in the morning and 12:00 at noon) to meet the requirements.
In addition, if you are a user of "number portability", there is a certain time difference between user information synchronization and trip calculation, and usually the calculation of travel information will be delayed by 1-2 days. If you still can't check the itinerary, please contact the customer service of the operator you belong to (Telecom 10000/ Mobile 10086 / Unicom 10010) in time.
Q: Why can't I receive an SMS verification code or a "Failed to send SMS"?
A: You can judge by asking the following questions: Is there any setting for software blocking or SMS reception blacklist? Is the phone in arrears? Is the network signal in the current location good? Have you actively banned value-added services? In addition, if it is a peak time, it may cause SMS congestion due to excessive requests in a short period of time (such as rush hour), it is recommended to wait for a period of time and then try again.
If the above problems are solved and you still can't receive the verification code, please contact the customer service of the carrier immediately. In addition, it is recommended to download the "Communication Itinerary Card" mobile APP version, which provides a one-click login service for the local mobile phone number, which can eliminate the process of sending and receiving verification codes.
Q. What is the update time of the itinerary information on the itinerary card?
A: Every morning from 8 to 10 o'clock, the data of the previous 14 days will be updated uniformly. The user's trip calculation in the first 14 days is done in the background of the operator to which it belongs, and there will be a one-day delay in the result, such as the trip data of the 14 days before September 15 (between 0:00 on September 1 and 24:00 on September 14).
Q: How do I change my mobile phone number?
A: If you want to query the mobile phone number of the itinerary is inconsistent with the automatically pop-up mobile phone number, you need to close the pop-up default mobile phone number query pop-up window first, and then enter the new mobile phone number you currently want to query in the login interface, and the first time you log in to the new mobile phone number, you need to enter the verification code to query.
Q: When using Beijing "Health Treasure", sometimes it is necessary to verify the itinerary information through the "Communication Itinerary Card" service, what if you find that the mobile phone number bound to the Beijing "Health Treasure" account appears in the mobile phone number that is not your own, or the mobile phone number has been stopped and cannot receive the verification code?
A: You can enter the "Personal Center" of Beijing "Health Treasure" to change or unbind your mobile phone number, but it should be noted that according to the requirements of the relevant departments of Beijing Municipality, the mobile phone number of the change or unbundling will not expire until 14 days later, during which it is still necessary to verify this number, if you still have questions, please call 12345 and feedback the problem to the Beijing Big Data Center to assist in processing.
If you have a problem with your itinerary inquiry during the use of the "Communication Itinerary Card", please call the customer service hotline of the operator immediately:
Please dial 10000 for China Telecom, 10086 for China Mobile, and 10010 for China Unicom.
The communication itinerary card is a free itinerary inquiry service jointly launched by China Telecom, China Mobile, China Unicom, and the China Academy of Information and Communications Technology, and the local government can use the itinerary card service as an auxiliary epidemic prevention and control management tool, but it is not recommended to use it as the only basis for judgment, please pay attention to the use risk when using it, and adjust it according to the actual situation.
Source Communication itinerary card WeChat public account
Edited by Gao Chenchen
Process Editor Liu Weili