According to the official WeChat public account of the "Communication Itinerary Card", for some problems encountered by everyone when using the itinerary card query service recently, the "Communication Itinerary Card" has sorted out and answered questions. It is mentioned that it is not recommended to take direct quarantine measures for trip card users with an asterisk.
According to the "Communication Itinerary Card", the itinerary card has an asterisk "*", indicating that the user's itinerary in the past 14 days has included cities with medium and high risk areas, and does not mean that the user has actually visited these medium and high risk areas. When the epidemic prevention management personnel see the user's itinerary card with an asterisk, it is recommended to further verify whether the other party has actually been to a medium- and high-risk area, and then follow the local epidemic prevention policy to determine whether isolation is needed. Isolation is not recommended for itinerary card users with an asterisk.
At the same time, the asterisk "*" has nothing to do with the user's personal health status, and is only used as a reminder sign containing cities in medium- and high-risk areas to facilitate management to check. When a user's itinerary in the past 14 days does not include cities in medium- and high-risk areas, the asterisk disappears on its own.
For the case of "the itinerary card cannot find the itinerary", the "communication itinerary card" introduces that the itinerary card analyzes the mobile phone signaling and call list data, so the premise of the trip data is that the user generates these data in the process of using the mobile phone. If you can't find your trip, you can try to make a few more phone calls, or turn off your Wi-Fi connection to use 4G traffic, and you can usually check the data the next day. In order to avoid the location deviation caused by the coverage of the base stations in neighboring cities, the itinerary card sets the judgment condition of meeting the 4-hour stay, so that in one day, the earliest-latest call or traffic usage record time span needs to exceed 4 hours (such as 7:00 in the morning and 12:00 at noon) to meet the requirements. If it is a "number portability" user, there is a certain time difference between the user information synchronization and the itinerary calculation, and the calculation of the itinerary information will usually be delayed by 1-2 days. If you still can't check the itinerary, you can contact the customer service of the operator in time (Telecom 10000 / Mobile 10086 / Unicom 10010).
Some users have feedback that "can not receive SMS verification code or prompt 'send SMS failed'", "communication itinerary card" responded that users can be judged by the following questions: Is there any setting software interception or SMS receiving blacklist? Is the phone in arrears? Is the network signal in the current location good? Have you actively banned value-added services? In addition, if it is a peak time, it may cause SMS congestion due to excessive requests in a short period of time (such as rush hour), it is recommended to wait for a period of time and then try again. If the above problems are solved or the verification code is delayed, please contact the customer service of the carrier immediately. In addition, it is recommended to download the "Communication Itinerary Card" mobile APP version, which provides a one-click login service for the local mobile phone number, which can eliminate the process of sending and receiving verification codes.
┃Source: People's Daily News
┃Editor-in-charge: Zeng Prosperous
┃Review: Zhang Xuanyun
┃Review: Wang Hai
![China Telecom communication itinerary code query abnormality, response: caused by the test of related expansion equipment[fig]](data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACwAAAAAAQABAAACAkQBADs=)