Recently, the official Weibo of the League of Legends mobile game issued an unusual announcement. This announcement is not the usual game event preview, highlights or player sharing and other content, but in response to the recent crystal rose activities, matching mechanisms, game environment, reporting system and other issues that have caused a large number of players to discuss.
In this response, the League of Legends mobile game official Wei first apologized to all players, saying that he did not do a good enough job, will carefully sort out the various problems feedback from players, and will reflect on this. Subsequently, The official micro promised to make continuous optimization and improvement work on product experience, activity forms and communication mechanisms, and strive to give players a better game experience.
It can be said that the official sincerity is visible to the naked eye. In fact, many players know that many of the problems that are causing various discussions are actually not intentional by the operations team. For example, the elo matching mechanism that players have been complaining about, in order to ensure that the player can quickly match to the game, the elo mechanism is actually indispensable. Without the elo mechanic, players who are too strong or too low will find it difficult to match the game. Players who have practiced trumpets in international uniforms should have experienced that when their record is high to a certain extent, the matching time starts at ten minutes, and it is impossible to match within one minute of the national service.
Another example is the reporting mechanism, considering that the player base of the League of Legends mobile game is placed there, if the manual review is impossible to achieve timely and efficient feedback, it can only rely on AI for most of the automatic screening of the game. Under such a premise, even if the reporting mechanism has covered 99% of the matches, there will always be those 1% of the situations where there is an ambiguous boundary that needs to be slowly reviewed manually, and there is no way to deal with the report in seconds, in fact, this is excusable.
However, the League of Legends mobile game official Wei did not make any excuses, but accepted the player's dissatisfaction and promised to correct it, which can be said to be very emotional intelligence and pattern.
The official micro came up with such a sincere attitude, and the players were naturally embarrassed to continue to complain. The comments section has also become much more harmonious, and players have praised the official attitude and said that they are very much looking forward to the follow-up development of the League of Legends mobile game.
In order to further appease the player's emotions, after apologizing and committing, Guanwei also came up with a solid welfare activity! Officials announced that players will be given away for free during the Spring Festival, two new heroes, the wrist-thump-seti and the magic cat-Yomi, which are expected to be launched in the new version. When I first learned that I was going to produce these two heroes, I was really happy to buy the essence that they had saved for more than a month, and I was really happy to hear that I gave them directly. But it would be a mistake to think that there are only these benefits. The official said that in addition to giving away heroes, more than ten wonderful activities such as New Year red envelope rain, cash red envelopes, and hero salutes will be launched at the same time to give back and thank the majority of players for their continuous support.
Judging from the alliance of legends mobile game official micro apologize to players, respond positively to the problem, promise to optimize and improve and give a lot of benefits, the official is really concerned about the voice of players, and has always paid attention to the players' game experience. It is no wonder that the League of Legends mobile game has maintained its full popularity since its launch. I believe that under such a conscientious operation, the future of League of Legends mobile games will surely get better and better.