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12345 for the people to serve the temperature, in this place in Sichuan, dial the 12345 hotline, not only can implement the problem, for some special groups of people to ask for help, but also to provide door-to-door service. Recently, a Yi elder brother whose hometown is in Liziping Township, Asbestos County, Ya'an City, dialed the 12345 hotline for the elderly in the family.
"Hello, Ya'an City 12345 Government Service Convenience Hotline, what can I do to help you?"
"Hello, I am a native of Liziping Township, Asbestos County, and now I am working in other places, and my father is in his 80s and has not paid medical insurance this year.
"Listen to the accent, are you Yi?" We have bilingual agents here, do we need to help you transfer? ”
In order to better serve the ethnic minorities, the Ya'an 12345 government service convenience hotline has set up a "bilingual seat", so that friends of ethnic minorities can also reflect their problems and demands with one click. After the Yi eldest brother's help ticket was dispatched, the people's livelihood observers also set off for asbestos.
Different from other places, all work orders related to asbestos county are not directly transferred to the relevant departments for verification and processing, but first transmitted to the mobile phone of Zhou Xianxiang, member of the standing committee of the asbestos county party committee and executive deputy county governor of the county government, "The reason why I want to check the content of each work order is that I can actually understand the demands of the masses, and the second is that I clearly handle the department, everyone performs their duties, and the efficiency is higher." ”
In addition to the direct approval of the leadership, there are 12 townships and streets under asbestos County, all of which have set up a "day and night government affairs help running group" to provide 1737 "whole-process agency and off-site assistant" services for the elderly, weak, sick and pregnant, retired soldiers, military martyrs' families and other groups.
When the work order approved by the governor of Zhou County was transferred to Liziping Township, where the old man was located, the members of the local running group, disguised as professional "riders", entered the village to handle business and solve problems. We learned that the Yi population in Liziping Township accounts for 99.8%, many people can't speak Chinese, in order to better serve the local people, the members of the running group are basically all locals, including township government staff, militia, village cadres, and many returned college students to help.
Today's journey is not too far, after walking for more than 20 minutes, we arrived at the home of the elderly, Qiao Ying, a labor security officer of the Liziping Township Government, took the POS machine, and in less than 2 minutes, helped the elderly pay for medical insurance. Qiao Ying told us that the permanent population of Liziping Township is more than 4,000 people, most of whom are women and children and the elderly, plus 4 villages are far apart, sometimes a few minutes of door-to-door time, the round-trip journey takes most of the day, although the daily work is busy and busy, but this step carries both the temperature of human feelings and the measurement of changes in the hometown. "Every time they come to the door and they say thank you, I feel that my work is worthwhile. Running back and forth in the township every day, seeing the changes in the hometown, express delivery can not only be delivered to the door, many college students who go out also come back to start a business and engage in tourism, which has led to local development and employment of villagers. ”
This time with us to the door, there is also Luo Wei, director of the Convenience Center of the Liziping Township Government, there are currently more than 10 permanent members of the running group here, in Luo Wei's mind, he also has a plan to deduce many times, in addition to the implementation of the "good policy", but also through the running group "with points to lead the face", the human resources mobilized, but also to drive the development of the hometown. "We Yi people have a heavy family concept, and in the next step, I want to mobilize the villagers, Degu (an elderly man with high moral standing), and the leaders of the family branch, who have seen a wider range of the world, and they will have a better propaganda effect."
Since its establishment more than a year ago, including Liziping Township, the members of the entire asbestos county's running aid group have grown to more than 500 people, although they are at the grassroots level, they have become the key variables to solve the pain points and problems of the people, and their actions are the best endorsement of "12345 serving the people".