Last month, Ms. Weng of Hangzhou told us that she signed a contract with a decoration company, and the brand of the three-piece bathroom set wrote Wrigley and Shenquan, but the products sent over did not have the logos of these two brands. She recently reported that the decoration company had promised to refund five hundred yuan, and the matter was solved. But the company's engineering manager stopped the renovation of her home.
1
Toilet packaging "ROW" becomes "AQVV"
The decoration manager sent a voice "not reasonable at all"?
"He must delete the report I complained about, if he does not delete it, he will demolish my house, and he will give me a complete work stoppage, and now he will not arrange workers to install it for me." ”
"If you're a man, I'll really beat you to the teeth, believe it or not." ”
Let's briefly review the previous events. Ms. Weng signed a decoration contract with Hangzhou Linnuo Decoration, in the project budget agreement, the brand column of the bathroom three-piece set was marked with Wrigley and Shenquan, but when the three sets were sent over, Ms. Weng took a look at the brand on the toilet packaging was "A R A Q V V", not the "ARROW" spelling Wrigley she was familiar with.
In addition, the bathroom cabinet and shower do not have the Wrigley logo. She wanted to return the goods, Lino Decoration here to collect 20% of the payment as transportation costs, she believes that the other party did not follow the agreement, there is a breach of contract. The project manager of Hangzhou Linnuo Decoration said that the toilet they sent was Wrigley, and the unpacked products had the Wrigley logo on them. At that time, he took the reporter upstairs to see the sample, and it turned out that it was only printed with a web address that could not be opened at all. Finally, the reporter reflected the problem to Ms. Bang Weng to contact the decoration company's Tubatu platform, and the platform said that it would deal with it.
Now, Ms. Weng once again reflected that the Tubatu platform communicated with the decoration company and froze part of the other party's decoration funds, and the project manager who was interviewed before gave a plan, which she had already agreed to.
"Refund me five hundred yuan, which has already been solved, the manager of this engineering department came out again and said, he said that this matter cannot be like this, said that I damaged their company reputation, wanted me to lose money, wanted me to delete the report, and then started work for me, and then lost me five hundred yuan, either you delete the program (report), or just stop there, hang a day to stop, hang a year to stop for a year." 」 ”
"Look for it again, go to your house." You look for it again, I told you that you don't have to look for the media again, I asked the project manager to stop all of you. There are three plans, the first plan you do as I say, that is, you should revoke the revocation, the one that should be revoked, I should give you how to get it here, just as if nothing happened. I will tell them to stop installing for you completely, and then install it for you next year when you solve this matter clearly, and stop work completely. ”
Ms. Weng said that as a result, her home was really shut down, not only that, the manager of the engineering department, Wang, also said something very unfriendly on WeChat.
"He said I was too immoral, he said he was going to beat me, he said I wasn't a woman, he beat me, he was in jail for at least a few years." ”
"If you're a man, I really beat you all over the place looking for teeth, believe it or not, I'll tell you the truth with my past temper, I'll go out and go to jail for two years, I'll also give you a mouth full of teeth, believe it or not, you're a woman, I don't care about you." 」 If 20 years ago, I never played tricks, I always spoke with my fists, I was also very good at doing things, spitting is a nail, and my current personality can't change. A total of more than 2,000 yuan of decoration, but also wrigley bathroom, toilet, three-piece set, what do you think in your head? So immoral? ”
"I think they're just too arrogant, unreasonable, not reasonable at all, [this breath] can't swallow, really can't swallow." 」 ”
Found Hangzhou Linnuo decoration again, the company did not open the door, did not turn on the lights inside, looking at no one in. The reporter took Ms. Weng to the market supervision department to reflect the situation, and contacted manager Wang of the engineering department on the way.
"You look for "1818 GoldenEye", I clearly told her, I said you this thing for five hundred dollars, you did this thing disgustingly, I scolded her (five hundred dollars or good, one dollar or good, she looked for "1818 GoldenEye", she called the police, she looked for the market supervision department, she looked for Tuba rabbit, this is all her right) I show you how she scolded me, the two people scolded, this thing, the words and phrases, but I scolded her, she didn't scold me? ”
The staff of the market supervision department suggested that Manager Wang come to the office, and when both sides were there, they could also coordinate it.
2
Chat history elaborated
Coordinated return to the "three-piece set"
"Be well, he'll be there in a minute, and there are two more intersections." ”
Manager Wang of Hangzhou Linnuo Decoration Engineering Department came to the Sandun Market Supervision Office and showed the WeChat chat records.
"Two people quarreled, I scolded her, she scolded me, this is very normal, there is no need to put this kind of no head and no tail, just pick up the middle out, I sent it to my colleagues to see, everyone laughed 'dead' (this is your screenshot) right." 」 ”
Ms. Weng explained that she did overdo it, but the original intention was to respond to the two paragraphs said by Manager Wang earlier, and as a result, when typing, the pinyin vowel g was mistakenly typed as c.
"Without these five hundred yuan, you can't live a life, right, that's what it means, you can't live without the five hundred yuan, you can't live anymore, you can't live anymore, right?" And then the above sentence, you listen again. You want to do, you make a few thousand thousand, go to make a five hundred dollars, you laughed off people's big teeth, I went out to do odd jobs for people more than five hundred dollars, it is time-consuming and laborious, there is no time there, so I look down on you, you have to engage, I tell the truth there is no fifteen thousand, thirty or twenty thousand, I came to this matter, you are really laughing' Dead ' person (Manager Wang, she did scold you, it was after you said this, you as the person sent by the company to coordinate this matter, do you think it is appropriate for you to say this) Inappropriate (inappropriate at that time how did you say it again) I told you why I was angry, this matter as long as she came to the company, calmly sat down with me, three minutes and five minutes I will solve it for her (she has been in the group for a long time before, before we came, she has already negotiated with you) This matter as long as she comes to the company, three minutes and five minutes I will solve it for her, you see how I handle it How did I tell her (what did you say to her before, if you weren't a woman I beat you all over the ground to find teeth) Yes, what I said (twenty years ago I spoke with my fist) is not false at all, twenty years ago I went into the police station every day, I fought every day (every day into the police station?). Yes, I fight every day (what's there to be proud of?). I'm just now, I fight every day (now you fight every day, where do you fight?). The boxing ring (ah, hahaha, the legal 'fight' we are supportive, that is exercise, but with the customer communication, we do not have to do this, as you just said, in the end it is only five hundred dollars. ）”
Manager Wang expressed his attitude that five hundred yuan could be returned to Ms. Weng, and he did not mention anything related to the report. However, because in the previous communication, Manager Wang had some radical remarks, Ms. Weng was still not very assured and wanted to ask for clarification in person.
"(Is what I just said angry, or is it that as soon as we leave, the market supervision is not there, and you have a conflict again) This matter, if it is two men to solve this problem, I will not go more than three minutes, if you are a man, you want to mess with me like this, I will beat you at that time, to tell the truth (beat me?). I said this, I didn't say this person (oh oh, so coordinated today, now the customer is next to you she didn't say anything, I've been communicating with you, will you be a personal threat to her?). I said you're a woman, I don't care about you (she still has a husband, and it's inevitable that there will be conflicts at that time) Do you think I'll do this with her for the five hundred dollars. ”
Ms. Weng said that if There is similar rhetoric after Manager Wang, she will call the police immediately. In line with the purpose of coordination between the two sides, the reporter proposed that the discussion should focus on how to solve the problem of the three-piece bathroom set.
"The problem that can be solved in three minutes, I have to get here, I tell you the truth, who doesn't want a face?" (: But before the media staff to help you coordinate down, compensate her five hundred dollars) Now I don't tell you, video, can not just watch you talk alone (: we came to see you talk ah) I sometimes, I now have my driver's license revoked, can not drive a car (: how did you just come over) I ride, I wear such thick clothes in winter, you call I can not get it anytime and anywhere (: then why do you want to tell the owner, because you reported "1818 GoldenEye", their video is not deleted, You have been stopping work, the video hangs for a day, hangs for a year, has this been said? I tell you, now the project is frozen. ”
What happened when the project was frozen? Ms. Weng explained that the money was paid to Lin Nuo decoration through the Tubatu platform, because the bathroom three-piece set did not conform to the agreement, and the platform froze some of the funds. Manager Wang said that because the funds were frozen, they could not start work. Hearing this, the reporter felt that it was necessary to straighten out this logical order.
3
Manager explains the checklist and "overlord clause"
Renovations resumed as soon as possible
"What does it mean to freeze projects, what does it mean to freeze funds, you ask me?" (Who froze?) This is sent from the Tubatu platform (why is the Tuba rabbit frozen?). It was because she played the "1818 GoldenEye" thing (reported) out (why did she play '1818'?). Isn't it because of this toilet thing (who caused the toilet thing) The toilet thing is caused by the project manager (is the project manager someone from your company?). Yes (Is that caused by your company?) It's us, oh, you said this, well, then, then I ask you again, and then I ask you again, and the last question, you, right, you, you, this is what she sent me this morning, and here it's three hundred, and now it's eight hundred (what is three hundred?). Beauty, you listen to me, since, since. ”
Ms. Weng said that the three hundred yuan was because other projects were not in place, and the designer Xiao Guo promised to return it to her. Manager Wang said that he was only responsible for handling the three-piece bathroom set, and before that, Ms. Weng proposed a return.
"I said that the goods came to your house, who sent it, who did you return it to, this 2400 yuan, I will give you a note, return it to you (who sent it?). Sent by the project manager (is the project manager from your company?) ) is the person from our company (can you represent that it is your company that sent it over?) We, there is, we look, we look at this group, all our things, I don't have a list of her main materials on this table, including the door, the floor, everything is not (you have it, but her list (the company) is signed, you yourself just said it, it is also typed by the company. ）”
Speaking of the standard project budget agreement signed by Ms. Weng and Linnuo Decoration, Manager Wang said that this agreement made it clear that the three-piece set of sanitary ware should be subject to the physical object of the exhibition hall, and what they gave to Ms. Weng was the product in the exhibition hall.
"The materials are based on the actual situation of the exhibition hall, more refunds and less supplements, the area is based on the actual measurement, if you choose East Arrow, its unit price (quantity) here is 'only', each is only 2400 yuan (since there is this sentence, the materials are subject to the actual selection of the exhibition hall, then why do you have to write Wrigley and Shenquan here) This is either you choose these three sets, or you choose this set. ”
According to Manager Wang, the three-piece set of bathrooms in the first column of materials has nothing to do with Wrigley and Shen Quan in the second column of brands. Ms. Weng does not approve.
:"(You look at the previous entry, configuration list, what is the configuration list?) Material, name, brand, is this brand referring to the material in front? You listen to me, you listen to me, we have this text supplement (so if there is this text supplement, then why write this here?). This Wrigley, this Wrigley, I tell you that our company also has, there is a real sample (such as this material, it refers to the toilet, what brand it is, what model it is, what specifications it is, you now directly list these items separately) Yes, I am separate (then why do you list it separately? Why is this listed separately, we have a text explanation, I will add a overlord clause later, as long as you sign and confirm (the overlord clause can not be added) I will tell you like this (do you still know that you are talking about the overlord clause, what does the overlord clause mean?) I'll write an IOU, I'll just write an IOU, and as long as you sign it, you'll have to recognize it (can people sign it casually?). Yeah, you can't sign it casually (can you write this thing at will?). You approve, I also approve (quite simply, approve, why did you write this Wrigley?) Wrigley is alone is, you don't see is only? (We look at it from this whole table as a whole, and it's not alone.) ）”
The staff of the market supervision department also did not recognize Manager Wang's statement, the brand agreed on the agreement was inconsistent with the actual goods delivered, Ms. Weng should get a certain amount of compensation, as for the amount of compensation, Ms. Weng said that she could still follow the previous plan, the bathroom three-piece set she continued to want, Linnuo decoration returned to her five hundred yuan.
"These five hundred dollars you approve (: yes) these three hundred dollars to verify (: I must verify what is your problem) Well, when to resume work (: resumption of work, today there will be a master to call you, door to install for you) Well, agree to resume work, these three hundred dollars to verify, do you want to verify immediately on the spot or how (: today, today at noon, noon has passed, today all the project managers and designers have to wait for me to go to the company to settle, today the company is overcrowded, I'll take the time) I suggest you call Xiao Guo now to verify. ”
Designer Xiao Guo said on the phone that he would settle with Ms. Weng alone for three hundred yuan when the project was completed, and Manager Wang would be responsible for the five hundred yuan. The staff of the market supervision office asked Manager Wang to write down Ms. Weng's account, let him return to the company, immediately go through the refund process, return the five hundred yuan to Ms. Weng as soon as possible, and they will also follow up on the refund progress at any time.