How to make the treatment environment more comfortable and make the communication between doctors and patients more convenient?
In the Hongkou Branch of Shanghai First People's Hospital, the hospital has created a model room for the "future clinic", using 5G, AI, Internet of Things and other technologies to make it more convenient for patients to see a doctor through measures such as "future consultation table", "intelligent pre-consultation", "inter-clinic payment" and so on.
The future clinic is also known as the "immersive wisdom clinic". The pictures in this article are all pictures of the surging news reporter Chen Sisi
Shanghai First People's Hospital told the surging news reporter that the "future clinic" can also be called "immersive wisdom clinic", is expected to appear in the new eye building of the campus in half a year, when it will officially carry out services for all patients, such as ophthalmology, general surgery, urology, gastroenterology and other departments are expected to open a "future clinic".
It is worth mentioning that the "future clinic" is only part of the "future hospital" that the hospital wants to build, and the hospital has successively launched a number of digital transformation projects such as smart doctor's order navigation, health manager cloud accompaniment, and 5G cloud clinic for elderly care institutions around the "digital transformation" to empower convenient medical treatment.
Patient experience: Scan the health code into the clinic and read the report with the doctor
On January 6, the surging news reporter followed Mr. Huang, the public patient experience officer, to experience a high-tech "future clinic".
Mr. Huang recently developed chest tightness symptoms, before coming to the hospital has been through the "Shanghai First People's Hospital" WeChat service account to make an appointment with zhu Yanqi, deputy chief physician of cardiology, the expert clinic, at more than 2 p.m. on the same day, he arrived at the clinic, through the mobile phone with the application code scanned, the door of the "future clinic" immediately opened.
At the door of the future clinic, patients need to scan the national medical insurance code, Shanghai application code, ID card, etc. to enter to ensure that one person and one clinic are guaranteed.
Entering the "Future Clinic", the curved consultation table without legs is like "floating" in the center of the clinic, and behind the doctor's workbench, there are natural beauties such as the flowing stream and the bamboo forest swaying with the wind.
In the clinic, patients also have a dedicated electronic display screen, which can simultaneously see the information displayed on the doctor's computer screen.
After Mr. Huang stepped into the "Future Clinic", his previous medical records and health files had been transmitted to the computer in front of Dr. Zhu.
"Your lung film is all right, don't worry." Dr. Zhu Yanqi pointed to the computer display on the patient's side. After a careful consultation, Dr. Zhu motioned for Mr. Huang to lie down on the examination bed, and the lights and curtains automatically switched to and run with the doctor's voice instructions. A soft music will also sound in the clinic room to help patients relieve their nervous mood.
After completing the examination, Dr. Zhu prescribed a drug and a cardiac ultrasound checklist during the follow-up consultation, the small electronic screen in front of Mr. Li completely displayed the information such as drug details and examination time, he could complete the payment of the fee by scanning the code on his mobile phone, and the electronic screen would also have a voice prompt for him when to check, how many windows to take the medicine, when to return to the clinic, and the whole process of treatment was completed without leaving the clinic.
Mr. Huang said that the entire diagnosis and treatment environment feels very comfortable, one person and one clinic protect the privacy of patients very well, and the clinic can be completed by scanning with a health code or electronic medical insurance card, which also eliminates the waiting time in line.
In the future, the sink in the clinic and the soap dispensing function on the sink will count the frequency of the doctor's use of hand sanitizer in a day.
Hospital: Can calculate the optimal plan for hospitalization and surgery, and can also count the doctor's hand hygiene habits
The "Clinic of the Future" not only makes patients feel comfortable, but also facilitates hospital management.
The hospital revealed that the "future clinic" uses a lot of artificial intelligence algorithms. Taking the opening examination as an example, after the doctor determines the examination items, the "resource scheduling" system begins a huge operation, comprehensively considering whether the patient wants to be fasting, whether there is a sequence and other factors, automatically calculating the best medical technology schedule, inpatient arrangement and outpatient surgery can also calculate the optimal plan of "inpatient scheduling" and "surgical scheduling" through this system.
IoT technology is also being applied in the "clinic of the future".
In the future clinic, the doctor's workbench has set up a sink, the soap function on the sink can count the frequency of the doctor's use of hand sanitizer in a day, combined with the number of times the doctor receives patients, feedback to the host through the Internet of Things, and judge whether the doctor's hand hygiene implementation is up to standard, which is a great reference for hospital infection prevention and control
significance.
"The design concept of the future clinic is to minimize distractions and allow both doctors and patients to focus on the diagnosis and treatment itself." Fu Chunyu, director of the Information Department of Shanghai First People's Hospital, said that the hospital began to transform from the core of the clinic - the consultation table, re-integrated and optimized the hardware, software and nodes required in the medical process, and extended and rearranged the consultation table as the starting point, and there was information technology support behind each link.
The hospital said that the "future clinic" is only part of the construction of the hospital's convenient medical digital scene. At present, the hospital is building a full-process, all-staff, all-round intelligent patient service system. For example, intelligent pre-consultation system, Internet hospital, intelligent medical navigation, etc., can help patients better seek medical treatment.
Chai Shuang, director of the Patient Experience Division of Shanghai First People's Hospital, said that the hospital is also cooperating with some nursing homes in Songjiang District to use 5G technology to open Internet hospital 5G micro-clinics, cloud clinics, mobile clinics, etc. for the elderly in nursing homes, so that those with limited mobility can enjoy online consultation, appointment registration, follow-up diagnosis renewal, drug distribution, health science and other full-process closed-loop medical services.