Why can't Sam withdraw membership offline Why can't I use an electronic ID card?

Sam's Club Qiaokou Store

On December 27, Mr. Zhu, a citizen of Wuhan, called the Jimu News Hotline at 027-86777777 to reflect that he went to the Sam's Club In Wuhan Qiaokou Store to return the membership card, because he did not carry the original ID card, the staff did not handle it. "I said I had an electronic ID card, and they still wouldn't do it, but as soon as I turned my head, I helped other customers replace their membership card avatars with electronic ID cards, which I don't understand." Mr. Zhu suspected that Sam had deliberately set up obstacles.

Mr. Zhu introduced that he saw the news of Sam's removal of Xinjiang products on the Internet, so many members went to the store to refund the fee, and he also decided to go through the procedures for withdrawing membership. At noon on the 27th, he drove an hour and a half to the Qiaokou store of Sam's Club to apply for a refund, but the staff asked him to show the original ID card. Because he did not carry the original ID card, Mr. Zhu asked if he could show the electronic ID card on Alipay, and the staff said "no".

"It's also too much trouble, going back and forth for more than three hours, which is a waste of time." Mr. Zhu said that when he was a member, he was not asked to show the original ID card, but he needed to return the card, which made him not understand. In the process of negotiating with the staff, he learned that the refund procedure could be processed online, but the refund cycle was 7-10 working days. "It's been too long." He didn't want to wait so long.

During the communication, Mr. Zhu saw that there were other customers who came to pay the bill, but the avatar of his membership card was not himself, and he needed to use his avatar to pay the bill, so he showed the electronic ID card to the staff, and then the staff changed the avatar for him. "This and my thing is of a nature, I feel unfair, why can't I use an electronic ID card to withdraw from membership?"

Yesterday, Jimu News reporter came to the Sam's Club Wuhan Qiaokou Store and found that several customers were waiting in line for membership refund procedures.

Min Dengli, deputy general manager of the store, told reporters that because Mr. Zhu's return card involves a refund, as well as some regulations for re-processing the Sam's membership card, such as Sam's stipulation that a return card cannot be processed again within half a year, and the two return cards cannot be handled again for life. In order to avoid disputes in the future, customers are required to bring the original ID card to facilitate identity verification. The customer who mr. Zhu said also used an electronic ID card to handle the formalities, just changed the photo, the membership card information is the customer's own, as long as you verify the ID card number and the reserved phone number can determine the identity.

Min Dengli said that as a global membership store, Sam's Club has a layout in many cities in China, and the current number of cities that open electronic ID cards is still in the minority, so it is not allowed to use electronic ID cards to return cards, which is a comprehensive situation in most cities across the country.

Is this really the case?

Yesterday, the reporter saw at the Alipay Document Center that among the cities that can currently use electronic ID cards to handle business, Wuhan Has not been included. Subsequently, the Jimu news reporter called the Alipay customer service, and the customer service said that different cities have different regulations, and cities that are not included in the list of cities that can be used for the time being only support the collection of electronic ID cards, and do not support the use.

Source: Chutian Metropolis Daily