The East wants to know,
Rongcheng walked out of a group of "conch girls":
Meal aid, cleaning aid, bath aid, walking aid,
Medical assistants, life care is busy,
Play the sound of the happy sea tide scattered in the countryside to provide for the extremely poor.
The tide rises and falls, for a long time,
Today --
There is temperature, affection, quality conch girl home service,
Flowers bloom and bloom, incense overflows Qilu,
One out of a hundred, fragrant throughout the country.
Interpret the innovative power of Rongcheng civil affairs people!
A few days ago, the General Office of the Ministry of Civil Affairs announced the list of "National 2021 Outstanding Cases of Innovative Practice in the Field of Social Assistance". Rongcheng City's declaration of ""Conch Girl Knocking on the Door of Happiness for Scattered Support for The Extremely Poor", after layers of screening and fierce defense, stood out from 112 cases across the country and became one of the 15 "National 2021 Outstanding Cases of Innovative Practice in the Field of Social Assistance", ranking 5th in the total score.
Integrate bailout funds. Since 2019, Rongcheng City has integrated and packaged more than 20 rescue funds such as special hardship subsidies, medical assistance, dangerous house renovation, and beautiful living projects, changed "thousand lines" into "one rope", and coordinated the rescue of special hardship personnel, integrating a total of 90 million yuan of various funds throughout the year. In the past three years, the special hardship support guarantee fund has been raised and expanded at an annual rate of 15%, and the annual guarantee amount of disabled, semi-disabled and self-care personnel has reached 25,200 yuan, 21,600 yuan and 14,400 yuan respectively, and the subsidy standard ranks at the forefront of the province.
Integrate rescue information. Develop a social assistance information platform, integrate 66 rescue items from 17 departments such as medical insurance, human resources and social security, and the Disabled Persons' Federation, and open up data channels with smart old-age care and smart medical platforms, establish a "fine portrait" of personal assistance files for all people in special poverty, which varies from person to person, and strengthens the pertinence of rescue services.
Integrate relief agencies. Rongcheng City invested 500 million yuan to optimize and integrate 24 township homes for the elderly in the city, closed 7 substandard old-age institutions, built a new municipal social welfare center, and created 7 regional old-age service centers. The 8 regional old-age service centers have concentrated on providing support for 1160 people in special hardship, including 338 disabled and 191 semi-disabled, and the centralized support rate of non-self-care special hardship cases has reached 82%, the highest in the province.
In cooperation with Weigao Group, through the purchase of services by the government, 18.4408 million yuan was invested to create a "Conch Girl" home service project, all the scattered support of special hardship personnel into the scope of service, divided into three levels of self-care, semi-self-care and non-self-care, and provided 15 hours, 45 hours and 60 hours of home services per month at the standard of 20 yuan per hour.
The service system is "new". There are 75 innovative development service teams and more than 800 elderly assistants, expanding the "1+9+N" two years ago into a three-level service network of "1+11+N".
"1" is to build a municipal smart supervision and dispatch center, arrange 8 professional management personnel, and conduct online supervision and overall scheduling of all home services.
"11" is to build 11 town street home service stations, each station is arranged with a station manager, a deputy station manager is responsible for daily management, equipped with 1 patrol car, 3 electric vehicles, dotted radiation 22 town streets.
"N" is to set up N "conch girl" home service team, uniformly equipped with "conch girl" overalls, special tool kits, and carry out standardized services.
The service content is "fine". The implementation of meal assistance, cleaning assistance, bathing assistance, walking assistance, medical assistance, life care six categories of services, each service has formulated a standardized service process and detailed service standards, the special hardship personnel can call the service hotline at any time to consult, appointment service projects, help the elderly through the home care service system to quickly view the service items, in 15 minutes to carry out different star on-site service. Since July 2020, a total of 645,000 home services have been carried out, with a total of 730,000 hours of service.
Service assessment is "strict". Set up a service supervision center, pay attention to strict management. All elderly helpers are professionally trained to work, upload service photos and evaluation recordings in real time in the service, and conduct telephone return visits one by one after the service to understand the situation, and arrange household visits in a timely manner for those who cannot effectively communicate or feedback problems during the return visits, and the evaluation results are directly linked to the salaries of the elderly helpers, and the last place is eliminated. The civil affairs department takes the lead in conducting quarterly assessment of the service team on a quarterly percentage system, and allocates funds, evaluates the industry and selects the bidding according to the four levels of A, B, C and D.
Closely integrated with volunteerism. Give full play to the service leading role of communities, social workers, community volunteers, and social organizations, cultivate and establish a number of public welfare social organizations such as "Heart to Heart Social Work Service Center" and "Pilot Love Volunteer Association", carry out 21 care projects such as "Yanfei Weide Sunshine To Help the Elderly", and provide personalized services such as cleaning and haircuts for the scattered and special hardship personnel more than 10,000 times to meet the needs of filling positions other than "Conch Girl" services.
Closely integrated with the heart-warming canteen. There are 507 heart-warming canteens, which provide free lunch for the elderly over 80 years old every day. It not only ensures that 713 special hardship cases over the age of 80 in the city can eat in the heart-warming canteen, but also opens a green channel for the canteens of special hardship cases under the age of 80 to eat.
Close integration with family doctor. Relying on the city's 190 family doctor service teams, all scattered support for special hardship cases will be included in personalized contract services, establish a "one-to-one" and "face-to-face" service mechanism, conduct a health round once a month, dynamically understand the health situation, establish personal health files, timely supervise and guide the taking of drugs according to chronic diseases and diseases, and provide convenient and preferential services for special hardship personnel who go to the hospital for ultrasound, laboratory examination and other diagnosis and treatment.