The "three guarantees" of the car are within the scope of the regulations, requiring merchants to repair, replace and return the package to protect the rights and interests of consumers.
The "Regulations on the Liability for Repair, Replacement and Return of Household Automobile Products" that is currently in use was issued as early as 2013, so the new regulations to be implemented on January 1, 2022 have been significantly revised.
It generally contains the following important details:
(1) Sales information: avoid disputes over the duration of the three guarantees
In addition to the sales name, address, zip code, telephone number, etc., the invoice for the purchase of the car and the delivery time are added.
(2) Parts category: The standard for returning and replacing parts is not vague
Added the scope of main parts, special parts, and vulnerable parts and warranty period.
(3) Tram battery: The range of endurance attenuation is guaranteed
For pure electric and plug-in hybrid models, the new warranty period and the capacity attenuation limit within the validity period of the three guarantees have been added.
(4) Category of components: the same treatment as oil trucks and trams
Within 7 days, in addition to the engine, gearbox, new power battery, drive motor and other problems, you can change or return the car for free.
(5) Related fees: can also be refunded
In addition to a one-time return refund (fare issued) within 15 working days, new vehicle registration, decoration, related services, taxes, insurance and other expenses are compensated according to regulations.
(6) Replacement standard: the threshold is lower
From more than 35 days to 30 days for cumulative repairs due to quality problems, or from more than 5 to 4 repairs due to the same quality problem.
(7) Compensation fee: the smaller the coefficient, the less the consumer
The compensation coefficient changed from 0.5%-0.8% to no higher than 0.5%.
Compensation fee = [car price (yuan) × mileage (km) / 1000 (km)] ×n
(8) Pickup truck models: Household pickup trucks can also be enjoyed
Three new packages of household pickup trucks, particle traps, and three-way catalysis are included in the return and replacement clauses for major quality problems.
(1) Strengthen quality responsibility:
The request shall not be deliberately delayed or refused without justifiable reasons for the sale, assistance or recovery from the repairer.
(2) Increase the severity of punishment:
For operators who deliberately delay or refuse to bear the responsibility of the three guarantees without legitimate reasons, the original penalty is changed from 10,000 to 30,000 yuan to a maximum of 500,000 yuan.
(3) Formation of processing mechanism:
Use third-party professional resources to provide consumers with three packages of dispute handling services for free, reduce administrative and judicial costs, etc.
Overall, the new version of the car "three guarantees" is to lose more, the package is more complete, the penalty is heavier, and it is better for us consumers. This provision is like insurance, consumers, sellers, producers do not want to come in handy, but it is indeed the most solid backing for everyone.
Netizen Comments:
Netizen 1: The emphasis is on implementation!!
Netizen 2: You have your Zhang Liangji, I have my ladder over the wall. Regulations are good, and whether they can be accurately implemented is the most important
Netizen 3: In the future, I will not be able to see the cover and roof of the car
Netizen 4: It is not good to give you a 15-day temporary license, and it is no problem to open a 15-day invoice for you