The scale of tax service experience engineers in Guangdong Province exceeded 3,000

The picture shows the guangdong provincial tax service experience division experience self-service tax handling Sun Qiuxia photographed

Shaoguan, China, December 17 (Sun Qiuxia) The 2021 Guangdong Tax Service Experience Division Annual Conference was held in Shaoguan on the 17th. The reporter learned from the meeting that this year, the scale of tax service experience engineers in Guangdong Province exceeded 3,000 people, and the regional distribution covered domestic and foreign countries. Among them, the territory covers all parts of the province, and 7 overseas taxpayer experience engineers are concentrated in the Macao Special Administrative Region.

In 2017, the tax department of Guangdong Province took the lead in launching the "Tax Service Experience Division" project in the country, and in 2021, the "Tax Service Product Experience Division" was officially included by the State Administration of Taxation into the "I Do Practical Things for Taxpayers and Facilitate private tax Spring Wind Action" to be promoted nationwide.

At present, the scope of Tax Service Experience Engineers in Guangdong has expanded from the initial single tax staff to cover taxpayers, taxpayers, practitioners of tax-related professional service institutions, experts and scholars, media journalists and other groups, and the diversified composition of members has given suggestions and suggestions a broader perspective.

Relying on the "Tax Service Experience Engineer" Mini Program, the Tax Department of Guangdong Province invited tax service experience engineers to participate in online and offline experience activities, and up to now, a total of 61 sessions of experience projects with different themes have been carried out. The experience themes include the "invoice collection" and "self-service tax terminal" that experiencers are most often exposed to, as well as new ones such as "delivery of certificates", "ten tax declarations", "V-Tax system online" and so on.

For the experienced projects, the experiencers recorded and feedback the tax experience through text, data, etc., and put forward suggestions; the Guangdong Provincial Tax Department quickly sorted out the list of problems, optimized and improved the problems and needs found in the experience, and responded to the needs of taxpayers in a timely manner.

"Having the privilege of becoming a tax service experiencer this year, I have tasted the new initiatives, new systems and new services of the tax department, especially the 'contactless' tax handling vigorously promoted by the Guangdong Provincial Taxation Bureau, the process has been simplified and the efficiency has been greatly improved." Luo Shirui, a legal person of Shaoguan Aixin Enterprise Management Consulting Co., Ltd., said.

It is worth mentioning that in the second "Guangdong Taxpayer Payers Most Anticipated Ten Tax Service Measures Selection" activity this year, the experiencers also participated in in-depth observation and full supervision of the "Spring Wind Action to Facilitate Private Taxation" as supervisors on whether the selected ten service measures came into effect and whether the taxpayers were satisfied.

Pan Qiping, director of the Tax Service Department of the Guangdong Provincial Taxation Bureau, said that since the beginning of this year, Guangdong Taxation has successively launched pilot measures such as "cross-platform self-service tax system" and "intelligent + intelligent" new generation of electronic tax bureau based on the needs of taxpayers. In the future, Guangdong Taxation will promote the application and innovation of information technology such as big data, cloud computing and artificial intelligence in the field of tax payment services, and create many replicable and generalizable "Guangdong experiences" for further deepening the reform of tax collection and management across the country. (End)