Towards the end of the year, the bosses are worried more!
Many sellers' listings are blocked for no reason,
It has also been maliciously falsified as evaluation evidence
Complaints and suspensions, and even coercion to refund!
Pranks are getting more and more rampant!
What the hell is going on and how to prevent it?
Image source network, intrusion and deletion
It is said that 2021 has been difficult and long, but in the blink of an eye, it will be the end of the year, the sellers who have been busy for a year are still doing the final sprint for Christmas, and what is more, they have begun a new layout for next year's plan, without the slightest intention of slackening, but at this time, some malicious people are also active.
Using the Amazon bug, seller listing was banned!
At present, the "black five network one" has just ended, the sale of Christmas products is in full swing, the peak season has not ended, and it is also a "high incidence period" for complaints of infringement - the seller has been viciously complained about infringement, once the seller accidentally recruits, even if the link can be appealed back later, whether it is economic loss or link weight, it will be gone long ago.
This is mainly to take advantage of a bug of Amazon, when the complaint of infringement, Amazon will basically accept and remove the link, and the system will also transfer the management right of the seller's trademark to the other party.
For example, if a seller preemptively registers a British trademark and complains to the SELLER in the United States (trademark), the US seller who is complained about faces the loss of the management right to the trademark and is forced to "give it away".
This is not the most tragic, if only the brand is registered, no domain name is registered, when the appeal is made, there is a "surprise" - being accused of infringement by your own brand.
What was originally a function of Amazon to protect the rights and interests of sellers was made into a miasma by the intentional, and the victim was dumb and eating yellow lian, and he could not say it. Cutting through the essence, "commodities" is the key to the problem, only when more commodities with a market are excavated and the phenomenon of inner volume is reduced, can we effectively reduce the things that are spoofed.
Fake evaluation evidence complaint suspension, the seller was coerced to refund!
Recently, a seller posted a request for help in the forum, and a buyer maliciously placed an order and contacted the seller to threaten a refund, otherwise he would submit a bad review and disguise the evaluation evidence to report the store closure.
After listing a new product with a higher unit price some time ago, the account received dozens of orders about 10 days ago, of which 70% were cash on delivery orders, and the order time was becoming more and more intensive. The seller had a premonition and immediately opened a case to report suspicious orders and removed the product. However, when applying to customer service to cancel the order, the customer service said that it did not have permission, and it was recommended to contact the buyer in the station to cancel after the order was shipped.
However, the next day, a Japanese WeChat account was added to the seller. The WeChat holder, who identified himself as Japanese, pulled the seller into the group and listed 19 orders he had purchased, asked the seller for a refund and said he would evaluate it. After the seller refused to refund, the other party still did not forgive, and also displayed the screenshot of the 1-star review he submitted, as well as the forged review transfer record that could be complained about by the seller, and said that he could let his store hang up. On the morning of the 8th, the seller opened the background and received an Amazon store email.
Nowadays, this phenomenon is becoming more and more rampant, and the routine to summarize these spoof groups is:
1. Dozens of orders in a row
2. Send a letter or add a private WeChat ID to contact the seller to swipe a refund
3. Request a refund and leave a bad review
4. Forge proof of brushing orders and transfer records, and report fraudulent sales
If the seller encounters these extortionists, they will try to ignore them and provide Amazon with relevant evidence and valid business information to confirm the legitimacy of the account and goods.
In addition, recently there are also people suspected of leaking buyer information, and many sellers have been wrongly judged and banned by Amazon!
Amazon's policy on consumer privacy has always been very strict, frequently restricting access to customer information. Even if there are signs of loosening in the US and European stations today, sellers need to be cautious so as not to inadvertently disclose buyer information and be banned by Amazon.
Eagle Bear reminds everyone that if you bind third-party tools, such as EPR, or conduct third-party single-order services and evaluations, it may lead to address disclosure.