Driving a car for less than five years is not too old and should still belong to the quality reliability period. However, the so-called "small and beautiful" Changan Mazda 3 Axela, the complaints of its 2017 model have soared.
Is the quality of this car not good for durability? Or is it something else?
According to the complaint data of the national automobile consumer complaint acceptance and disposal service platform "Car Quality Network", as of December 15, 2021, the number of complaints about the 2017 Onxella has reached 1270, which is more than 2 times to 10 times that of the next three annual models, and the number of complaints is somewhat fierce.
In recent years, Changan Mazda 3 Axela complaint form
Source: Car Quality Network. Deadline: December 15, 2021
The problems complained by car owners covered the eight major fault areas of the car, and the number of complaints about engine and body accessories and electrical problems was as high as 472 and 365 respectively. The specific content is varied, which annoys the owner.
A girl complained that the car she bought in 2017 was only 27,682 kilometers, and the steering wheel logo fell off. She usually cherishes the car, and other cars are scrapped and do not see the car logo drop the paint.
Surprisingly, complaints about car logo paint loss are not unique, but repeated. There are also car owners who complain that their cars have problems such as gear handle peeling, dashboard paint, chrome peeling, door peeling, and aging coating of air conditioning outlets falling off.
Source: Car Quality Network
Peeling off the paint doesn't seem like a big deal, but how different is it to become like this so quickly and those low-end cheap cars? To a certain extent, this reflects the quality and durability of Changan Mazda 3 Onksela.
In addition to these problems that affect the appearance and texture, air conditioning refrigeration and heating problems, tire drum cracking, transmission shaking, abnormal noise, sudden setbacks and other problems also plague the owner. In particular, the abnormal steering noise, the cracking and foaming of the paint surface, and the failure of the folding function of the rearview mirror have annoyed many car owners and complained continuously.
The engine equipped with Chuangchi Blue Sky technology has always been claimed to be very advanced, but it ranked first in all the complaints of the 2017 Changan Mazda 3 Axela. The main problems of complaints are: engine failure lights on; shaking; abnormal noise; stall during driving; increased oil; insufficient power, increased fuel consumption; fuel injector blockage and other problems, dazzling. Among them, the most complained about engine is the fault light.
In the face of so many and various complaints, the durability of the 2017 Changan Mazda 3 Axela cannot but be doubted, after all, it is a car that has been used for less than five years.
It is worth noting that the 2016 section of the morning market year also had prominent complaints, with the number as high as 1123, second only to the 2017 section. This raises doubts about the durability of Axela. This model has been used for more than five years, but the sales time and sales are about half that of the 2017 model.
Some insiders pointed out that the number of complaints generally has a lot to do with sales, and the larger the sales volume, the more complaints may be. However, the ratio of good quality models to sales volume is often very low.
Then, if compared with the 109 complaints of the 2019 model, the difference between the two models is 10 times, but none of the sales are 10 times that of the 2019 model, and at most it is 3 times. This shows that in the ratio of complaints to sales, these two models are also very high. In addition, the warranty period of Changan Mazda 3 Onksela is only three years, and the owner of the insurance may not necessarily complain after encountering problems, and the actual failure rate may be more.
Another industry insider said that the longer the vehicle is used, the more failures, which is a normal phenomenon, but if more is too obvious, it may involve durability, and different brands are also different. Some brand models have been open for five years and ten years, and there are very few problems. In addition, there may also be quality differences between different annual batches, which are mainly related to the manufacturer's technical improvement or cutting corners or manufacturing negligence. If there are multiple models driven to a certain age, the failure will increase significantly, which may be a quality durability problem.
The durability of the vehicle should be the desire of every consumer. It seems that the durability of the Changan Mazda 3 Axela needs to be seen. But brand logos have been repeatedly complained about after a few years of use, and the number of engine complaints is so large and varied that it is confusing. Therefore, the surge in the number of complaints of the 2017 and 2016 Changan Mazda 3 Onksela is still of great reference significance for observing its durability and quality.
The article is reproduced from Car Report and is authorized.