Recently, the upstream news reporter learned from the online consumer dispute mediation platform "Telev. Bao" that some users complained that they did not receive the goods from shopping at the "Yang Wharf" under shanghai yang wharf network technology co., LTD., but had to pay freight and taxes.
On November 25, Ms. Cheng of Beijing complained that on November 9, she bought a well-known brand of cosmetics at Yang Wharf, and on November 11, because she was busy with work, she did not receive a courier call, and the goods were not delivered to the logistics location where her home was located. Subsequently, Ms. Cheng asked the customer service the reason, and the customer service asked her to apply for a refund, but the freight and taxes caused by logistics reasons were borne by Ms. Cheng herself. Ms. Cheng was puzzled by this, and repeated communication with the merchant could not solve the problem. In this regard, the relevant staff of the "Yang Wharf" feedback that some commissioners have accepted complaints and will verify and deal with them as soon as possible.
The complaint against "Yang Wharf" does not stop there.
Previously, "Telegraph Bao" had repeatedly received complaints from merchants in "Yang Wharf" about the platform. On November 18, Ms. He of Beijing complained that the store she operated on the platform was liquidated in March, and on June 23, she withdrew the deposit of 50,000 yuan and applied to return the store deposit of 5,000 yuan, a total of 55,000 yuan. The platform previously promised to arrive in 45 working days, but the result was not received by November 18. On November 16, Mr. Wang of Guangdong, another merchant at the "Yang Wharf", complained that he began to withdraw 16,000 funds on August 5, and as a result, the funds were delayed.
In view of the above situation, the relevant staff of the "Yang Wharf" feedback that the platform is more strict in reviewing cross-border e-commerce transactions according to the requirements of the regulatory system, so the withdrawal time is longer, and the withdrawal will be processed successively.
It is understood that "Yang Wharf" belongs to Shanghai Ocean Terminal Network Technology Co., Ltd., which was established on August 20, 2009, and the legal representative is Zeng Bibo. The platform is a multinational shopping e-commerce service provider that helps domestic consumers make overseas purchases. According to the effective complaints of users in the cross-border e-commerce field accepted by "E-Litigation Bao", Yang Wharf ranks second in the ranking of complaints. According to user rights protection cases, the "Yang Wharf" has delivery problems, commodity quality, difficulty in returning and exchanging goods, freezing merchant funds, online counterfeiting, order problems, etc.
Upstream journalist Tan Xu
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